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Retail Sales Representative Job Description

Summary
Responsible for selling products, merchandise, and services in a retail setting, such as electronics, clothes, shoes, jewelry, IT services, and furniture.
Primary responsibilities
  • Sell specific products and services to consumers.
  • Demonstrate products and show consumers how to maximize their features.
  • Explain different customizable features.
  • Discuss warranties and replacement parts.
  • Process orders in person and over the phone.
  • Check inventory to ensure product is in stock.
  • Bag and package purchases.
  • Remove security devices, fold clothes, and place neatly in bag.
  • Collect methods of payment and dispense change.
  • Represent and promote the organization with products and services at in-home product presentations, showrooms, and home shows as required.
  • Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify leads and to sell products and services.
  • Present solutions to furniture buyers including price, credit terms, accurate sales contracts, estimated time of delivery based on firm’s production and delivery schedules.
  • Collect and research information needed to identify and resolve problematic situations.
  • Operate cash registers.
  • Count the day's money transactions at the end of the day.
  • Set up display cases.
  • Place clothes on mannequins.
  • Determine seasonal trends and adjust displays as needed.
  • Stock shelves.
  • Ensure pricing is correct.
  • Distribute coupons and verify that coupons are not expired.
  • Restock clothes that have been tried on and fold neatly.
  • Demonstrate electronics and their features.

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