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Dover Downs, Inc.

JOB TITLE: Front Desk Representative

MAJOR FOCUS:

Responsible for ensuring Hotel guest satisfaction by providing extraordinary customer service in an extremely professional manner

ESSENTIAL FUNCTIONS:
* Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
* Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
* Checks guests out of the hotel; processes customer payments according to established policies and procedures.
* Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
* Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
* Books guest reservations or coordinates with VIP Services.
* Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.

ADDITIONAL FUNCTIONS:
* Performs other duties as assigned.

REQUIREMENTS/EDUCATION:
* High School diploma or equivalent required.
* Outgoing, friendly, helpful personality, and a positive attitude.
* Ability to communicate effectively
* Computer experience.

ORGANIZATIONAL RELATIONSHIPS:
Accountable to: Front Desk Supervisor
Accountable for:N/A

The above description denotes some of the specific characteristics that are necessary to perform the essential functions of the job and are not intended to be a description of all work requirements that may be inherent to the position.

Dover Downs, Inc. is an equal opportunity employer.