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Superior Technical Resources is looking for a Technical Support Representative for a direct hire position with our client in Austin Texas. In this role, you will be part of a team that provides outstanding technical support while fielding a range of customer questions or issues, over telephone or email, in the areas of system configuration, setup and functionality for our clients complete line of products.

· Provide outstanding technical product support while answering a range of simple to complex customer questions or problems, over telephone or email, in the areas of system configuration, setup and functionality for our suite of products
· Recreate customer network topologies in-house
· Keeps customer informed of how and when problems are resolved
· Manage and updates support tickets according to current status
· Keeps informed of and maintains proficiency with company products
· Provides detailed information for escalated bugs to engineering

Make a Superior career choice today. www.superiorjobs.com. EOE M/F/D/V
Required Skills / Qualifications.
The successful candidate for this position will possess 5 plus years experience in the following areas:

· Bachelor's degree or equivalent combination of education and experience
· network hardware configurations for Routers, Switches, Firewalls and Proxies
· IP Networking skills
· server applications and associated protocols

Preferred Skills
Strong interpersonal skills
· Detail-oriented and have excellent critical thinking skills
· Ability to interface comfortably with all levels of management
· Excellent written, verbal, and presentation skills are essential
· Ability to set up technical equipment for troubleshooting customer issues

Job Benefits