America's Job ExchangeAJE

Under the leadership of the department Supervisor and in accordance with objectives, policies, controls and established statistical procedures, is responsible for coordinating and administering training needs for the team. Provides feedback and makes recommendations regarding retraining, skills updating and benefit review. Conducts formal training sessions for new and existing employees. Maintains a thorough and working knowledge of the QPMS process and related reports. Is responsible for operational issues in the absence of the Teams Leader.

• AAS degree or equivalent combination of education and experience with a minimum of three years progressive claims experience supplemented by a thorough knowledge of the TOPS or TOPPS processing systems, procedures, benefits and transactions applications.
• Must possess a working knowledge of the QPMS process and reports.
• Must demonstrate proficiency in Lotus 123 package and software applications.
• Must have excellent communication skills and be capable of establishing constructive relationships with department staff.
• Must be able to prioritize assignments, work accurately, independently and within established time frames.
• Must possess skills and aptitude to provide effective training.

Job Benefits