| Job Summary
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Company Job ID
ARBKAP2302-708990 |
Job Title
Student Advisor - San Jose
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Company:
Kaplan Test Prep and Admissions
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Location
US - CA, San Jose, 95113
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AJE Reference Number
525423386
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Job Start/End Date
not provided
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Job Type
Regular
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Job Classification
Full Time
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Hours/Week
not provided
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Salary Range
not provided
N/A
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Education
not provided
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Required Degree/Formal Training
not provided
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Required Licenses/Certificates
not provided
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Experience
not provided
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Company Homepage
not provided
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Impact & Scope
Kaplan's San Jose Center is seeking a Student Advisor who will be the first point of contact for Kaplan students and is responsible for advising, counseling, and servicing students both in person and over the phone. The Student Advisor will also contribute to the growth of Kaplanıı s business through consultative sales with prospective students.
Business Strategy: Customer Service, Product Knowledge & Operational Controls
Provide excellent and enthusiastic service to students in the center and over the phone
Advise students on Kaplanıı s courses and services, as well as testing and admissions timelines, and assess studentsıı needs to provide solutions
Use a consultative sales approach with prospective students
Conduct service calls to current students
Enter class attendance and maintain all class files
Scan tests and process results
Manage center inventory and materials ordering
Assemble class start and marketing materials
Process student enrollment transactions
Coordinate facility maintenance and manage in-center technology
Ensure center compliance with national policies and procedures
Manage the center calendar and room scheduling
Resolve student service issues while keeping best interests of Company at forefront
Measurements (including, but not limited to)
ACE Recommendation Rate
Center P&L
Audit results (e.g. compliance in systems and employee files)
Knowledge, Skills & Abilities
Excellent time management, project management and organizational skills
High energy level, confident, and optimistic demeanor with the ability to thrive in a fast paced environment
Good problem solving and creative thinking skills and ability to handle numerous details
Team player with a diligent work ethic
Excellent interpersonal and written communication skills
Results focused with a passion for customer service and business results
Requirements
1+ years experience in operations, customer service, or administration
Bachelorıı s degree preferred
Ability to work extended hours, as communicated by manager, in order to meet business objectives
Must be authorized to work in the United States
see job description
Job Benefits
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