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GENERAL FUNCTION: Performs a wide range of duties related to the processing and underwriting of residential mortgage loans. These duties are both file and vendor level in nature. Maintains contact with external and internal customers to ensure workflow deadlines are met. Assumes primary responsibility for the loan file upon receipt. Proactive in communicating status on the loan to both the borrower and the Loan Originator, and managing to the closing date. Responsible for updating the file and notepad as work progresses on the processing system. Takes on a senior role within the team and conducts peer training for new hires. Handles escalated problems and issues requiring a senior level knowledge of residential mortgage loan processing. ESSENTIAL DUTIES & RESPONSIBILITIES: * Manage pipeline of conventional, government, and/or portfolio loans. * Process all loans, including the most complex files. * Evaluate loan documentation and clear conditions as per delegated authority. * Achieve and maintain internal training and certification for underwriting decision and delegated authority. * Validate automated underwriting decision per delegated authority. * Maintain high level of customer service by being proactive in communicating with the borrowers and loan originators. * Ensure accurate, complete, and timely loan data on processing system. * Actively participate in ongoing efforts to continually improve customer service for internal and external customers. * Responsible for appropriate section of HMDA Worksheet. * Review exception reports to ensure all tasks are completed. * Serve as an intermediary for loan issues with Loan Originators and other related departments. * Assist in training new hires. * Take active role as an escalation point within the team based on experience/knowledge. * Maintain knowledge of Fifth Third Mortgage Company's policies and procedures. * Perform any other duties as assigned. SUPERVISORY RESPONSIBILITIES: None

Job Experience:

MINIMUM KNOWLEDGE, SKILLS, & ABILITIES REQUIRED: * High school diploma or equivalent. * Four (4) or more years residential mortgage loan processing experience. * Broad understanding of residential mortgage loans. * Detailed knowledge of processing, underwriting and closing procedures. * In-depth knowledge of conventional, government, and portfolio guidelines. * In-depth understanding of the computer loan application system. * Proven computer skills. * Knowledge of federal lending regulations governing residential real estate lending. * Demonstrated leadership and organizational skills. * Strong written and verbal communications skills. * Demonstrated teamwork and customer service skills. * Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired. E.O.E., M/F/D/V Federal law requires that we hire only U.S. citizens or aliens authorized to work in the United States. If you are selected for hire, you will be required to provide documentary evidence of your identity and eligibility to work in the United States. NOTICE: Fifth Third Bank does conduct a pre-employment drug screening, criminal and background investigation.

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