America's Job ExchangeAJE

Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
MAJOR POSITION RESPONSIBILITIES:
Enhanced Provider Specialist (Waiver)
Essential Duties and Responsibilities
Provides assistance to waiver providers with billing and claim processing.
Responds to telephone inquiries, emails and written correspondence using standard scripting, procedures and letters.
Gathers information, researches/resolves inquiries and logs customer calls and correspondence.
Communicates with waiver providers and State of Alaska.
Informs customers about services available and assesses customer needs.
Effectively resolves assignments within specified timelines with attention to quality.
Focus on providing excellent customer service in all aspects of contact with providers, recipients and clients.

REQUIRED (minimum):
Requires a high school diploma or its equivalent and/or vocational training.
Experience in building/maintaining customer relationships
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Normally receives little instruction on daily work, general instructions on newly introduced assignments.
Experience (usually 4-5 years) in claims processing and direct customer service.
Ability to maintain production levels and quality goals.
Extensive customer service and/or team experience. Advanced knowledge of health care products under both fully insured and self-funded arrangements, medical terminology, diagnosis and procedure coding, and coordination of benefits.
Ability to establish and maintain effective working relationships.
Excellent organizational, interpersonal, and communication skills.
Strong analytical and problem solving skills.
PERFERRED:
Detailed understanding of Medicaid policies and procedures at both Federal and state levels
Demonstrated proficiency in adapting/tailoring best practices/processes to business needs.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.