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Responsible for ensuring the Branch team is trained on Key's products, sales, and service models. Recruits/identifies talent, interviews and selects Branch team with involvement from Area Retail Leader. Maintain communication among the team to determine clients' needs and identify opportunities for the Relationship Managers and other appropriate sales professionals. Establish and communicate branch performance standards regarding client follow up; ensure proper focus in client relations; introduce members of the team to the client and participate in client appreciation events. Maintains active calling plan for Book of Business clients and prospects business calling plan of outside calls. Engage business partners as needed to bring the best solution to the client. Communicate across branch team to build relationship with all team members and create realistic expectations in the sales process and effectively resolve differences. Encourage business referral in every sales process to generate profitable revenue. Accountable for Risk Management and Compliance for the branch within established parameters. Ensures Branch financial goals are met or exceeded. Develops strong partnerships with District Operations Leader/Area Operations Leader, small business colleagues and other line of business partners focusing on cross selling and referrals; effectively manages internal and external center of influences. Ensures that the Branch operations are operating effectively/efficiently, reporting requirements and client needs are being met.

KeyCorp is an Equal Opportunity Employer M/F/D/V

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