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Greet and welcome every client as they enter the branch; acknowledge by name, if known. Smile and make eye contact. Accurately process all financial service transactions. Participate in client appreciation events. Maintain responsibility for cash drawer and follow proper balancing procedures. Take ownership of client issues, when possible, with the assistance of the Branch Manager. Make product suggestions based on the client's needs and refer to a member of the branch team. Review and maintain knowledge of product guides, fees & policies to stay current on offerings for product suggestions. Provide answers and assistance for client questions/concerns by utilizing resources within the branch. Continue to build the client relationship by viewing client profiles. Participate in post/debrief meetings with the branch involving clients from the day to better understand specific client needs. Maintain relationships with Relationship Managers and Branch Managers and notify them of client sales opportunities. Follow up with clients after close of sales transaction with the Relationship Manager, if sale was based on a referral made by the teller. Ensure more complex sales activities/opportunities are handed off to the Relationship Manager. Ensure compliance with security and audit procedures.

KeyCorp is an Equal Opportunity Employer M/F/D/V

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