| Job Summary
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Company Job ID
15355456.18602 |
Job Title
Technical Call Center Rep - 1st or 2nd Shift
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Company:
AppleOne
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Location
US - IL, Willowbrook, 60527
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AJE Reference Number
525663321
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Job Start/End Date
not provided
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Job Type
Regular
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Job Classification
Full Time
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Hours/Week
not provided
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Salary Range
$ 12 - 14
per hour
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Education
not provided
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Required Degree/Formal Training
not provided
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Required Licenses/Certificates
df-aj
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Experience
not provided
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Company Homepage
not provided
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Call Center Service Representative - Technical
1st Shift Hours = 9am - 6pm
2nd Shift Hours = 1pm - 11 pm Monday- Thursday and 6pm-11pm Sunday
SUMMARY
Our client, an educational products company located in Burr Ridge, IL is seeking call center representatives with technical experience for to assist students and teachers with online products.
PRIMARY RESPONSIBILITIES
Answer phones and respond to customer issues.
Respond to trouble tickets via telephone and through email.
Troubleshoot computer problems.
Provide customers with product and service information.
Transfer customer calls to appropriate staff when necessary.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Document resolutions for future reference.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
Exceptional verbal and written communication skills.
High school diploma or equivalent.
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills and the ability to type 40 wpm.
3+ years of call center experience, preferably in a technical environment.
A benefit package may or may not be available. Request specific information from the employer.
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