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Responsible for growing satisfied client relationships, expands product offerings, maintains a profitable book of business, and implements and integrates expanded products and new clients. Retains and expands existing client relationships and is responsible for the integration and implementation of new clients.
Identifies key decision makers and determines the services, products and combinations that will best serve and address the client issues and objectives.
Leads the development of custom solutions for the client.
Negotiates with the client/carrier for the efficient delivery of services at profitable fee levels.
Ensures the full scope of services are priced appropriately for client expansion opportunities.
Presents the solutions to clients and negotiates compensation effectively.
Documents the scope of service and compensation in a Client Service Agreement by working with legal and negotiating with client to execute the contract.
Creates a client-specific business plan in conjunction with colleagues to ensure growth, retention, and cross-sell goals are met.
Coordinates internal operational departments to ensure service levels meet or exceed client expectations and protect the firm from Errors & Omissions (E&O).
Ensures quality of deliverables and enforcement of critical deadlines through effective communication.
Leads communication between the client and the service team members locally and nationally.
Seeks feedback on Marsh's execution of projects and renewals through ongoing client dialogue.
Reports at-risk accounts and executes client retention strategies.
Provides assistance to the team by answering daily questions and providing ongoing developmental training to team members, encouraging self-directed research.
Communicates with each team member, promoting and encouraging a positive team atmosphere.
Ensures that quality standards are adhered to in all aspects of the practice and is responsible for all contractual and regulatory compliance.
Works with compliance department to follow up and monitor quality standards.
Travels extensively and gives face-to-face presentations to current and/or potential clients.
Other duties as assigned.
Client Executive I - Minimum of five years insurance industry experience. Services least complex accounts and may lead projects of less complexity for various clients. May assist higher level client executives on larger more complex accounts. Client Executive II - Five to ten years of industry experience. Is the leading client executive in the local marketplace. Handles more complex accounts with multiple lines of coverage. Effectively matches client needs to Marsh resources. Manages special projects as assigned. Acts as a leader and mentor to client executive team. Responsible for year over year growth of business through preservation of renewal business, appropriate pricing, and a new and expanded goal with experience and the budget goals of the organization. Client Executive III - Minimum of 10 years industry experience. Handles high volume, most complex accounts with multiple lines of coverage. Identifies additional opportunities for cross selling and expanding Marsh products. Effectively develops opportunities, client relationships and gains new business. Responsible for year over year growth of business through preservation of renewal business, appropriate pricing, and a new and expanded goal with experience and the budget goals of the organization.

Bachelor's Degree preferred
Minimum of five years Life and Health benefits experience with background in client management, sales, vendor relationship or administration
Experience managing complex client relationships
Ability to set and manage client expectations
Demonstrated ability to lead others a in a high visibility client environment.
Ability to wo