| Job Summary
|
Company Job ID
JQUF8G30KED |
Job Title
Bilingual Customer Service Contact Center Rep
|
Company:
NEXPRO Personnel Services
|
Location
US - MN, Minneapolis, 55401
|
AJE Reference Number
525669155
|
Job Start/End Date
not provided
|
Job Type
Temporary
|
Job Classification
Part Time
|
Hours/Week
not provided
|
Salary Range
$ 16 - 17
per hour
|
Education
High School Diploma or GED
|
Required Degree/Formal Training
not provided
|
Required Licenses/Certificates
not provided
|
Experience
not provided
|
Company Homepage
not provided
|
 |
Full time, temporary Bilingual (Spanish/English) Contact Center position located in Mpls. Needs bilingual individuals to provide excellent customer service while maintaining a high level of professionalism & commitment to customer satisfaction & problem resolution
JOB DESCRIPTION:
respond to customer calls, e-mails & web chat requests
provide answers to customer inquiries by utilizing various applications
answer & process a high volume of calls (100-150 calls per day)
assist with answers to services offered, if a problem needs to be reported or updating them on status of an issue
forward electronic service requests to correct dept(s) for response/resolution
connect customers to other offices & personnel when appropriate
diffuse upset customer situations over the phone
QUALIFICATIONS:
previous call/contact center experience in a high volume, fast paced environment
stable work history (no more than 2 jobs in 3 yrs or 3 jobs in 5 yrs)
ability to diffuse situations with upset customers
ability to use a variety of computer applications including MS Office Suite
proficient & accurate typing skills (35-40wpm)
understanding of geographical dimensions & ability to utilize mapping applications
Must be open to working any shift
bilingual in Spanish/English required
positive attitude
high degree of customer focus
excellent problem solving & analyzing skills
proven dependability with attendance & punctuality
a calm, professional & courteous demeanor
excellent listening skills
quick learner
great reading & comprehension skills
MUST be able to pass a Police background check & drug test
A benefit package may or may not be available. Request specific information from the employer.
|
