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Bring your energy and talent to this spectacular oceanfront location in the heart of Kailua-Kona on the Big Island of Hawaii!



Hawaiian Hotels & Resorts, a division of Pleasant Travel Service, L.L.C. is a privately held family organization committed to the selection, growth and development of highly motivated, talented professionals. Hawaiian Hotels & Resorts offers a fun and rewarding business environment with outstanding opportunities for career advancement in a wide range of areas. (www.hawaiianhotels.com)



We are currently seeking a talented individual to join our Ohana in the position of Director of Operations.





POSITION PURPOSE:



Functions as the business leader of Rooms, Food and BeverageCulinary operations and acts as General Manager in hisher absence. Areas of responsibility include Front Office, Engineering, RetailGift Shops, Fitness Center, Housekeeping, Security, Food and BeverageCulinary and Event Management. Oversees the development and implementation of departmental strategies and ensures implementation of service strategies and Hotel initiatives. Ensures departments meet the customers needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of these departments. Develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the Hotels customer and employees and provides a return on investment to the owners.





JOB SPECIFIC TASKS:

* Physically tour and inspect property on a daily basis monitoring condition, cleanliness, and quality of product and service throughout the hotel. Greet and maintain rapport with employees and customers.

* Model desired service behaviors in all interactions with guests and employees.

* Ensure service strategies are in place to produce desired results.

* Hold staff accountable for successful performance.

* Conduct annual performance appraisals with direct report according to Company standards.

* Ensure all employees are treated fairly and equitably.

* Coach direct reports to address problem areas and hold team accountable for results.

* Create an atmosphere for all Operations (Rooms, Food and Beverage, Housekeeping and Engineering) areas to meet or exceed guest expectations.

* Hire Rooms, Food and Beverage, Engineering and Housekeeping operations manages who demonstrate strong functional expertise, creativity, and leadership to meet the business needs of the operation.

* Establish and maintain open, collaborative relationships with direct reports and entire Operations team.

* Utilize an open door policy.

* Work with direct reports to determine areas of concern and establish ways to improve their financial performance.

* Lead cost containment efforts within the Operations departments, including organizational restructuring when necessary.

* Develop an operational strategy for Rooms and Food & Beverage that is aligned with the brands business strategy.

* Works with team to put sustainable work processes and systems in place that support the operational execution of the strategy.

* Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses (focus on maintaining profit margins without compromising guest or associate satisfaction).

* Ensures alignment amongst the Rooms and Food and Beverage leadership teams.

* Strives to improve service performance.

* Coaches team by providing specific feedback to improve performance.

* Ensures direct reports establish and maintain open, collaborative relationships with their team.

* Demonstrates an understanding of owner priorities.

* Tours building on a regular basis, speaking with associates and guests to understand business needs and assess operational opportunities.

* Incorporates guest satisfaction as a component of staffoperations meetings with an emphasis on generating innovative ways to continually improve results.

* Sets goals and expectatio