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SALARIED JOB DESCRIPTION





Position Title: Housekeeping Manager

Reports To: General Manager



Job Summary

The Housekeeping Manager supervises work activities of the entire housekeeping department to ensure a clean, quality and luxurious hotel. Maintain all housekeeping standard operating procedures and is responsible for maintaining property cleanliness standards. HeShe also oversees the assignment of duties to ensure equality and fairness, inspection of rooms to ensure that cleanliness standards are met, and investigation of complaints regarding unsatisfactory housekeeping services to ensure guest satisfaction. Purchase departmental supplies and equipment as needed and take periodic inventories. Screen applicants, train new associates, evaluate, coach & counsel and discipline associates.



Duties and Responsibilities

* Maintain warm, hospitable guest relations in all guest contact.

* Responding to individual guest needs as they occur.

* Supervise housekeeping and laundry staff, including counseling, termination, performance

evaluations, training, and development.

* Assist in the development of the annual budget. Monitor performance against plan.

* Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies.

* Ensure quality services are rendered in meeting guest needs.

* Schedule staff according to labor standards and forecasted occupancy.

* Maintain room quality based on Koa Kea Hotel & Resort guidelines.

* Monitor and maintain required level of cleanliness in rooms, storage areas, laundry, restrooms,

and common areas.

* Enforce procedures for the acceptance, security, and return of guest lost and found items.

* Enforce procedures for security of on-loan equipment.

* Maintain productivity and labor cost goals.

* Conduct inventories of linen, supplies, and equipment as required.

* Order and receive supplies to maintain adequate inventory levels.

* Immediately alert hotel management of emergency situations via all communication avenues.

* Conveys company information, decision, or problems to appropriate parties on a timely basis.

* Actively listens to others.

* Works to resolve disagreements and is respectful of peers and co-workers.

* Protect guest safety and well-being; be courteous to all guests and co-workers.

* Thoroughly completes projects and assignments professionally with care.

* Adjusts to high pressure conditions and is open to change.

* Assumes responsibility for personal growth and development.

* Conducts himherself (acts and dresses) professionally at all times; sets standards for all.

* Expresses ideas and conveys information clearly, effectively, and professionally.

* Scrupulously follows all Koa Kea Hotel & Resort policies and procedures.



Knowledge, Skills and Abilities

* Knowledge of the English language to effectively communicate with guests, associates, and

vendors.

* Knowledge of all hotel departments and functions.

* Good mathematical and computer skills.

* Ability to accurately use various Microsoft Office, PMS and accounting software.

* Ability to lift and pull a minimum of 20 pounds.

* Ability to perform physical activities that require considerable use of your arms and legs and

moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of

materials.

* Ability to be a team player.