America's Job ExchangeAJE

SUMMARY: Manages hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors

ESSENTIAL FUNCTIONS:
* Ensures compliance with companyfranchise standards for personnel administration and performance, service to patrons, and room rates
* Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
* Ensures staff received proper training for each position, including safety training and standard operating procedures
* Allocates funds, authorizes expenditures and assists Area Director in budget planning
* Monitors cost controls on a regular basis
* Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
* Inspects guests rooms, public access areas, and outside grounds for cleanliness and appearance
* Answers patrons complaints and resolves problems to maintain Guest Satisfaction
* Handles and resolves employee issues
* Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
* Adheres to all franchise and company procedures and regulations as well as standard operating procedures
* Ensures bank deposits are made daily, including weekends and holidays
* Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
* Audits daily reports and processes monthly paperwork
* Orders supplies and equipment as needed and in accordance to company procedures
* Available 247 with reliable transportation
* All other duties as assigned

COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies :
* Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
* Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
* Interpersonal - Maintains confidentiality.
* Oral Communication - Responds well to questions; Demonstrates group presentation skills;
* Team Work - Contributes to building a positive team spirit.
* Written Communication - Writes clearly and informatively; Able to read and interpret written information.
* Delegation - Delegates work assignments; Provides recognition for results.
* Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills.
* Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
* Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition
* Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
* Organizational Support - Follows policies and procedures.
* Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
* AttendancePunctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
* Dependability - Commits to long hours of work when necessary to reach goals.
* Initiative - Asks for and offers help when needed.
* Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas.
* Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
* PlanningOrganizing - Prioritizes and plans work activities.
* Profess