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General Managers are responsible for establishing and maintaining superior customer service levels. General Managersoversee andare accountable for the operation of a retail facility by ensuring maximum sales and profitability through the following: effective merchandising; human resources management; team development; inventory management; containment ofoperating costs and managing shrinkage levels.

Principal Responsibilities:
ýýý Ensure that each customer receives outstanding service by providing a friendly, welcoming environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of The Hess Way

ýýý Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives

ýýý Control shrink, expenses, and payroll

ýýý Ensure appropriate merchandise stock levels, merchandise presentation, signing, and assortment in all departments; ensure selling floor is adequately stocked

ýýý Comparison shop and report results; share information with supervisor, corporate office and make appropriate price adjustments as required

ýýý Review store trends. Recommend and initiate changes for maximizing goals and objectives

ýýý Ensure compliance with all policies and procedures through regular management and staff meetings, store walk-thru's, audits, etc.

ýýý Continually evaluate and react to performance issues and actively recruit high caliber associates, supervisors and management personnel

ýýý Train and develop store management in all aspects of the business; direct and monitor training and development for all store level personnel

ýýý Any other responsibilities as assigned

Essential Requirements:
ýýý Ability to process information and merchandise through computer system and POS register system

ýýý Ability to communicate with associates and customers

ýýý Ability to understand, comprehend and complete all documentation

ýýý Ability to freely access all areas of the store including selling floor, stock area, and register area

ýýý Ability to operate and use all equipment necessary to run the facility.

ýýý Ability to climb ladders

ýýý Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds

ýýý Ability to work a varied schedule including nights, weekends and holidays

Preferred Requirements

ýýý Ability to work in a fast paced setting

ýýý Attention to detail

ýýý Knowledge of sanitation and cleanliness standards

ýýý Prior retail management and/or restaurant management experience

ýýý Strong decision making skills

ýýý Strong financial management skills

ýýý Strong people development and team building skills

Benefits & Rewards

Comprehensive benefits package including quarterly bonus program, healthcare, vision and dental coverage, 401(k) w/ company match, pension plan, direct deposit, life insurance, flexible spending accounts, paid time off, and educational assistance.

Please Note: This position requires a credit, background and drug screening
Hess is an Equal Opportunity Employer and is committed to workplace diversity