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ZC Sterling and its subsidiaries have served the mortgage industry for more than 30 years and the homebuilder industry for more than 55 years. ZC Sterling's philosophy of service-driven innovation is what makes us a leading provider of specialty insurance and outsourcing solutions provider for the mortgage, homebuilder and insurance industries.

Today, ZC Sterling is a part of QBE the Americas' Specialty portfolio.  QBE is one of the 25 largest insurance and reinsurance groups in the world and maintains offices in 45 countries.  ZC Sterling's industry-recognized serviced are provided by more than 1200 employees from offices across the country in Atlanta, Georgia; Irvine, California; West Hills, California; Raleigh, North Carolina; Jacksonville, Florida; Harlan, Iowa; Lincoln, Nebraska; Taos, New Mexico; Dallas, TX.

JOB SUMMARY:

- Plan, organize, lead, control and coordinate the day-to-day activities of trainees.
- Mentor and lead New Hires throughout their training period; this includes classroom training, client specific training and coaching when processing begins and floor time (shadowing).
- Work closely with Supervisors and Team Leads regarding scheduling of associates, shadowing time, and business needs.
- Provide coaching to associates regarding quality, and other areas of opportunities that may arise.
- Advise Manager and Supervisors immediately of any issues that may arise during training regarding attendance and/or performance.
- Develop new job aids to assist in training.
- Track and provide individual quality and production statistics to each New Hire, Manager, and Supervisors.
- Provide tips for increasing processing.
- Provide recommendation for associate placement.
- Assist with other training needs that arise.

REQUIRED SKILLS

- Able to work flexible hours as required by training programs.
- Excellent presentation and communication skills and be able to facilitate training classes.
- Ability to work in a team environment to collectively address team issues, resolve problems and receive constructive feedback.
- Ability to prioritize effectively and successfully complete multiple tasks within assigned deadlines.
- Demonstrated proficiency to handle processing for all clients serviced at site.
- Demonstrated ability to train/mentor other associates on all processing functions.
- Demonstrated ability to assist others with the resolution of their processing inquiry.
- Demonstrated ability to effectively use Excel, Word and Outlook.

EXPERIENCE REQUIRED

- High school diploma or GED required
- 1+ to 2 years training experience preferred.
- One or more years experience in an insurance verification environment preferred.
- General Hazard insurance, tax and/or mortgage servicing knowledge highly preferred.

ZC Sterling is an equal opportunity employer. It is the policy of ZC Sterling that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry