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Responsible for providing leadership for the vendor management support and day-to-day management of the TEM End-User Portal in support of the KPIT community. Supervises daily operations to ensure timely and accurate processing of telecom invoices in support of internal customer commitments, contractual agreements, corporate policies and assigned projects. Responsible for completing daily tasks that are critical to timely provisioning of new telecom orders, discrepancy queues, and reports. Responsible for managing inventory accuracy and timely reporting of KPIT telecom asset data for month-end reporting and cycle optimization purposes. Facilitates the relationship with the vendor representative to ensure contractual components are met per service level agreements and vendor written commitments. Makes sure required information and documentation is provided to support vendor requests. Must be a highly motivated, organized professional with proven supervisory, financial problem solving and analytical skills. Coordinates new software releases, bug fixes, change requests, and training content for the TEM End-User portal. Essential Functions: - Responsible for TEM End User Portal issues, drives problem resolution, handles escalations, and coordinates after-hours support. - Oversees vendors to ensure they properly handle the daily operations of the telephone systems. Provides vendor support for more complex problems. - Coordinates and facilitates new releases, bug fixes, and change requests for the TEM End-User portal. - Directly responsible for telephony problem resolution, escalation, and after-hours support coordination. - Provides administrative support (e.g. writing documentation for tickets, updating and maintaining logs, etc.) - Prepares project plans and directs vendors and/or intermediate and senior Telephony Services employees in carrying out projects. - Consults with clients to determine telephony requirements and recommend solutions in accordance with standard system procedures. - Responsible for the inventory records of equipment and installation details. Ensures quality and consistency of installation standards. - Measures, reports, and monitors metrics associated with the delivery of services (e.g. against established Service Level Agreements). Proactively uses metric trends/data to make course adjustments. - Provides direction, guidance, and technical support to clients, systems, and operations areas and develops technical skills of lower level resources. - Develops training materials and provide training to staff, managers, and regional teams. - Manages staff assignments, quality of work, work feedback, training, and performance reviews - Performs all telephony asset management functions including all of the elements of monitoring and tracking of hardware and software assets. - Provides support to Telecommunications Engineers in capacity planning, network modeling, traffic analysis, forecasting, and provisioning. - Develops standards for approval and training materials. Qualifications: Basic Qualifications: - Bachelor's in Telecommunications or MIS or 4 additional years of equivalent work experience - 8 or more years experience working with voice, data and wireless telecom vendors, order or inventory processes and systems. - 5 or more years of experience with Telecom Expense Management Systems and/or telecom portal applications. - Is able to function independently with minimal oversight and direction. - Excellent computer skills. - Excellent verbal and written communication skills. -Valid driver's license and ability to travel within geographic service area. Preferred Qualifications: - 4 plus years of experience in all aspects of the primary product, program, or technology. - System Administration Certification on Nortel, Avaya and/or Siemens systems preferred. - Experience with ACD, CTI and Call Center applications. - Proficient in a variety of software applications and mainframe syste