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Sykes Enterprises, Incorporated is looking for an OMD Manager to fill a permanent position in Greenwood, SC. GENERAL PURPOSE:Responsible for overall reporting, staffing & scheduling, Real time productivity management, account service level, completion of required supporting documentation for Payroll processing, Client reports, internal reports, and timeliness of support delivered. Monitors and enhances the performance of the Operations Management Desk in the areas of productivity, schedule adherence, and employee satisfaction/development. Enhances the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills, and technical ability. May communicate directly with clients and senior management on reporting and staffing. Maintains composure in critical situations and communicates well with both internal and external clients. ESSENTIAL DUTIES AND RESPONSIBILITIES: -Plays a lead role in the support team. -Collaborates with management to gain knowledge of specific work situations requiring employees to better understand changes in process, policies, procedures, & regulations.-Works closely with management to ensure their reporting needs are satisfied-Compiles data and analyzes past and current trends.-Create Action Plans and Performance Improvement Plans for employees needing to improve their performance. -Conduct weekly Pep sessions.-Attend meetings and conference calls.-Must cond

Requirements

QUALIFICATIONS To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.
-Ability to communicate effectively, both verbal and in writing.-Ability
to gather and analyze statistical data and generate reports.-Knowledge
of reporting methodology, principles and procedures.-Ability to prepare
reports and presentations.-Record maintenance skills.-Ability to design/generate
and implement systems necessary to collect, maintain, and analyze data.-Skill
in the use of computer and related software. Including a working knowledge
of Microsoft Excel and other Office applications.-Experience and proven
ability to generate and analyze performance data of the account(s).-Ability
to prepare and present reports accurately and well within the time frame
specified.-Strong planning, time management and organizational skills.-Recover
quickly from set backs.-Ability to demonstrate and articulate creative
thinking and a willingness to implement new approaches.-Highly motivated,
self-starter with a commitment to see proposals/reports through to their
completion and effective maintenance of the same.-Display a high level
of professionalism, integrity, and maturity.-Polished and poised. Project
energy, self-confidence, authority, and enthusiasm.

Apply for this Job at:
http://www.net-temps.com/job/d3sp/NTSOMDSC/workforce_manager.html?r=aje

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