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Sykes Enterprises, Incorporated is looking for a Regional Systems Administrator. This is a permanent position and may be worked remotely. Extensive travel requirements to remote sites (domestic).SUMMARYThe Regional Systems Administrator (RSA) is responsible for IT personnel management and technical oversight for multiple domestic contact centers. The RSA plans, coordinates and directs the IT support service delivery to meet client objectives, budgets and deadlines. Provides second level support and coverage to include incident identification and resolution. The RSA is responsible for process review, continuous improvement, standardization, audits and providing effective and efficient service delivery in order to achieve operational excellence. This position is an 'on-call' position in an environment that operates on a 24x7 basis (open 24 hours a day, 7 days a week). The incumbent will be expected to be available to work extended hours to accomplish critical tasks essential to the continuance of uninterrupted operations of the department.ESSENTIAL DUTIES AND RESPONSIBILITIES-Adheres to SYKES policies on ethics and integrity-Management and development of site IT personnel-Implement and coordinate with local IT , site management and client on new ramps, organic growth and system upgrades-Provides second level support for incident identification and resolution-Process review, continuous improvement, and standardization-Assurance of a stable and reliable production environment-

Requirements

EDUCATION and/or EXPERIENCE Bachelor's degree in Computer Science. 4 to
6 years related experience and/or training, or equivalent combination of
education and experience.-MCP required-Previous experience as a supervisor
in an IT environment, leading and directing cross functional teams-Demonstrated
project management skills-Strong analytical and diagnostic skills-Advanced
knowledge of Windows 2000, 2003 server management applications such as
DHCP, DNS, Active Directory Users and Computers, etc.-Advanced knowledge
of VERITAS Backup Exec software-Advanced knowledge of Microsoft ISA 2000,
2006 administration-General knowledge and understanding of a Customer Support
Center-Solid understanding of Windows 2003 and patching requirements-Solid
understanding of Windows client operating systems such as XP and Vista-Solid
understanding of Microsoft Outlook software-Basic understanding of VMWare-Excellent
communications, organization, and presentation skills-Extensive travel
requirements to remote sites (domestic)

Apply for this Job at:
http://www.net-temps.com/job/d3sp/NTSRSAGA/regional_systems_administrator.html?r=aje

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