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ABOUT US:
Jacksonville-based Crowley Maritime Corporation, founded in San Francisco in 1892, is a privately held family and employee-owned company that provides diversified transportation and logistics services in domestic and international markets by means of six operating lines of business: Puerto Rico/Caribbean Liner Services, Latin America Liner Services, Logistics Services, Petroleum Services, Marine Services and Technical Services. Offered within these operating lines of business are the following services: liner container shipping, logistics, contract towing and transportation; ship assist and escort; energy support; salvage and emergency response; vessel management; vessel construction and naval architecture; government services, and petroleum and chemical transportation, distribution and sales. We are a family and employee owned company that was founded over 100 years ago. Crowley encourages its employees to grow and develop within the company and believes our diverse workforce contributes tremendously to our success. JOB DESCRIPTION:

Reviews, analyzes, evaluates business systems and user needs. Formulates and facilitates the
implementation of system strategies to parallel overall business strategies. Writes detailed
description of user needs, program functions, and functional steps required to develop or modify
computer programs. Supports business users of application systems through trouble-shooting
problems, on-line help and training. Works with business owners to develop priorities, define
requirements, recommend solutions, construct and implement application solutions and report
status for application system changes. Interfaces with business users and other IT groups as
liaison for communicating user requirements, resolving application problems and implementing
process improvements. Has significant experience with off-the-shelf packaged software, evaluating
packages against defined requirements, and working with software vendors. Acts as a liaison
between key business users/super users and software vendors. Coordinates software problem
resolution between vendors, the Enterprise Support Center (ESC) and business users. Will play a
major role in formulating and implementing enterprise content management, document management
and knowledge management strategy.

REQUIRED EXPERIENCE & EDUCATION:

3 - 5 years of business analysis experience. Experience using SDLC and RUP methodologies and helpful. Experience with document management and workflow systems (FileNet P8 experience is preferred). Must have excellent communication skills and be able to work closely with business customers to define requirements and develop solutions to meet those needs. Must possess skill sets and demonstrate proven experience developing, improving and streamlining processes to meet established goals and objectives. Requires the ability to effectively manage projects that may vary in nature and scope.

Bachelors degree in business or information systems or equivalent experience.

COMPENSATION & BENEFITS: We offer a competitive salary and benefits package including: Medical, Dental, Prescription, and vision insurance. Other benefits include: * Flexible spending accounts (FSA) * 401k * Tuition assistance * Employee Assistance Program * Group Life Insurance * Short-term and Long-term Disability Coverage * Paid Vacation, Sick, and Holiday time * Employee activity, wellness programs, and discounts. CONTACT INFORMATION: Crowley Maritime Corporation
Attn: Human Resources Dept. E-mail resume to: resumes@crowley.com Crowley is an Equal Opportunity Employer. For affirmative action purposes and to assist in our compliance with federal government record keeping, we would request that you complete a voluntary self-identification information form. All information provided will be kept confidential and separate from your application data. This form can be accessed by going to this link: http://www.crowley.com/careers/