America's Job ExchangeAJE

Health Educator
Job Description:
Responsible for responding to inbound inquiries for disease management or medication alert programs. Primary duties may include, but are not limited to:

Provide information to members eligible for disease management or medication alert programs.
May make outbound attempts to program members to provide health information according to program standards.
Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program.
Diffuses situations with members who are resistant to health coaching and/or disease management interventions.
Provide consultation to department associates regarding effective methods/approaches to help members recognize and overcome barriers to improve their health.
Assist with increasing participants motivational level by addressing barriers and assessing needs.

Job Requirements:

Requires BA/BS in appropriate field of specialization and 3 years related experience in direct care, health education, exercise instruction or patient education, certification or advanced certification and/or license appropriate to field of specialty, as required, or any combination of education and experience, which would provide an equivalent background.
Prior experience in health and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.
Prior call center experience preferred.
Strong people skills sufficient to establish positive, collaborative relationships with members and providers are also highly preferred.