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Telemarketer Job Description

Summary

Responsible for calling people, businesses, and clients with the goal of selling them a product or service. Performs lead generation to create viable list, calls people, and follows up on prospects.

Primary responsibilities

  • Direct distribution of product or service.
  • Develop and follow up on business leads.
  • Cold call, direct email, and perform other lead generation activities.
  • Persuade potential customers to purchase a product or service or to make a donation.
  • Obtain or verify customer information, including address, phone number, and payments methods.
  • Enter information into computers.
  • Explain products or services in detail.
  • Answer questions from customers.
  • Take payments.
  • Explain or negotiate prices.
  • Record transactions.
  • Follow up on prospective leads.
  • Answer telephone calls about placing orders.
  • Resolve customer issues about orders or payment information.
  • Obtain names and numbers of potential customers from telephone directors or purchased lists.
  • Follow up to customer correspondence.
  • Conduct customer surveys to ascertain level of customer service.
  • Schedule appointments for sales representatives to meet with potential clients.
  • Follow up on orders to ensure product made it on time.

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