Bi Lingual (Spanish) Accounts Receivable Collections

Title: Bi Lingual (Spanish) Accounts Receivable Collections Location: US KY Lexington POSITION OBJECTIVE: The Collections Specialist is responsible for analysis and collection of assigned accounts receivable for AUCA National Account customers, as well as ensuring that assigned customers' accounts are reconciled and accurate to facilitate timely collections. This position will help facilitate interaction with a customer base who's primary lanuage is Spanish. SPECIFIC RESPONSIBILITIES: * Reconciles account status using invoicing and payment activity analysis. * Contacts past due customers via telephone and email. * Liaison with cash operations regarding cash application issues. * Researches and reconciles misapplied payments. * Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communication and follow up with clients or field operations. * Follows up on collection calls with customers (external and internal). * Prepares delinquent accounts for placement with outside collection agencies per AUCA policy. * Reviews open A/R for all assigned accounts and prioritize collection activities to maximize cash collections. * Performs day to day activities that ensure effective account management of assigned collection accounts. * Performs reconciliations for assigned accounts to maintain accuracy. * Works with customers in a proactive manner to resolve discrepancies. * Establishes strong working relationships with field team to support collections efforts. * Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues. * Communicates via email, letters and phone conversations with customers concerning status of invoice payments. * Monitors changes in customer financial status and payment patterns. * Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information. * Performs other duties as assigned or requested. EDUCATION: High school diploma or equivalent. Preference given to candidates with associates or bachelor's degrees. EXPERIENCE: * 2 years of credit/collections experience (preferred but not required). * Must have demonstrated good performance; if in customer service, must have good quality scores. * Excellent customer service skills a must. KNOWLEDGE/SKILLS and ABILITIES: * MUST be able to speak fluent Spanish. * High level of organizational skills, integrity and accuracy. * Strong communication skills with excellent written and verbal communication. * Strong attention to detail, analytical and problem solving skills. * Good interpersonal skills working with internal and external customers. * Demonstrated customer service skills. * Proficient in Microsoft Office Suite (Word and Excel) plus proficient in use of Oracle (preferred). * The ability to prioritize workload and meet tight deadlines. * Must be a self starter, able to work independently as well as be part of a team. About the Company AUS represents $1.4 billion of ARAMARK's $13 billion in revenues. ARAMARK Uniform Services 'fits the way you work' headquartered in Burbank, California, the company with over $1.4 billion in revenues and 13,0 employees is the leading supplier of uniforms and career apparel. More than two million people at more than 250,0 businesses in the United States rely on AUS customer focused service. In addition to providing rental, purchase and lease programs, AUS also offers image enhancement programs that effortlessly deliver image and safety solutions to fit any size of budget for any size of business. For more information on ARAMARK and the AUS operating portfolio, you can find all of the businesses on the following website:w.aramark.com ARAMARK is a leader in professional services, providing award winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. In FORTUNE magazine's 2008 list of "America's Most Admired Companies," ARAMARK was ranked number one in its industry, consistently ranking since 1998 as one of the top three most admired companies in its industry as evaluated by peers and analysts. ARAMARK also ranked first in its industry in the 2007 FORTUNE 500 survey. ARAMARK seeks to responsibly address issues that matter to its clients, customers, employees and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, ARAMARK has approximately 250,0 employees serving clients in 19 countries. Learn more at the company's Web sitew.aramark.com EQUAL EMPLOYMENT OPPORTUNITY ARAMARK is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with ARAMARK without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.Job: Finance/Accounting