Clinical Contact Center Development Manager

Job Summary:Lead a team of developers to build complex, custom built Call Center Business Applications. Provide leadership to develop forward thinking, advanced information systems and business applications. These Applications are to help Kaiser's National Contact Centers meet organizational goals by delivering solutions high in performance, ease of use, automation, maintainability, and quality of service to our members. Provide thought leadership, strategic direction and coordination with the Contact Center Telephony Initiative.Essential Functions:1.) Lead team to build Contact Center Solutions. Ensure team follows standards and design patterns. Establish and follow development best practices. Ensure developers utilize established frameworks.2.) Provide direction and leadership to a team of developers. Prioritize and assign tasks, based on technical domain and complexity, application and organizational priorities, project timelines, and resource availability.3.) Follow process for organized repeatable software development. Ensure compliance with application versioning strategy that coincides with application architecture, and business definition.4) Ensure high quality in all software developed. Utilize industry best practices such as unit testing frameworks, code review process, and static analysis tools to create software that meets the highest standards of the organization.5.) Communicate systems designs and plans to senior leadership, business, and staff, and collaborate on how designs can best meet business goals while respecting integrating and legacy systems' autonomy, IT governance, and compliance.6.) Throughout the project lifecycle, work with project management to oversee schedule activities and priorities from a strategic perspective.7.) Work with analysts, consultants, designers, architects, and external interfacing organizational teams to ensure business requirements are supported by technical solutions.8.) Manage a team of direct reports and meet all administrative responsibilities.Qualifications: Basic Qualifications:1.) BA/BS degree in a related field and/or 4 years of equivalent work experience.2.) A minimum of 5 years of progressively responsible management experience in following areas: planning, budget/financial management, staffing.3.) 5 years software and IT systems development experience.4.) Proven leadership experience as a mentor, and leading technical contributor with measurable results and accomplishments in delivering technical projects to business customers.5.) Strong background in several development environments including Java, C# and C++.6.) Strong communication skills, and ability to express technical strategies and issues to senior leadership, whose expertise may be more business oriented, than technology oriented.7.) Ability to make sound decisions under pressure, and collaborate with IT teams over the phone to reach common understanding, and conclusive direction. Ability to self educate, and to learn new technologies.8.) Interpersonal skills are a must. Need ability to work closely with architects and consultants to understand complexities and risks in designs.9.) Highly motivated, self-starting, and committed to achieving results, and have a strong sense of ownership and follow-through to resolution10.) Experience with Contact Center Technologies including CTI. Experience building, deploying and supporting Contact Center Solutions.Preferred Qualifications:1.) Experience with multiple development methodologies, including waterfall and agile.2.) Experience with open source development frameworks, Flash Player interfacing, Flex application frameworks, Flex to Java communication channels ( HTTP, RPC, Messaging), and Web Single Sign-on. Prefer knowledge of ESB components, WebSphere Application Servers.3) Experience in a large HealthCare organization with the Clinical Business Unit integrating Contact Center Solutions with EHR, Laboratory, Radiology and other ancillary systems.3.) Advanced deg