Support Specialist (IT Support)
This job is no longer active.
View similar jobs.
POST DATE 6/12/2020
END DATE 7/12/2020
San Marcos, CA
JOB DESCRIPTIONJob Summary
Working directly under the Support Supervisor, this support specialist will provide lynch pin support services to our clients. You will be providing front line remote and on-site support to our diverse client base across a variety of technologies desktops, mobile, servers, networking, firewalls, cloud, applications, etc. out of both our San Diego and North County offices. The position will begin on-site at the San Diego Regional office with a gradual transition to the North County office.
Qualifications & Skills
Must possess a minimum of three years of customer service experience
Three years experience administering business networks
Advanced troubleshooting experience (networking, desktop, server/OS, & virtualization)
Experience with TCP/IP, DNS, DHCP
Experience configuring and supporting Windows 2012 2016 or 2019 Server
Expert level in supporting in Exchange/365, Active Directory, and/or Google Apps
Microsoft Office Application skills
Firewall configuration and deployment experience
Advanced knowledge of spyware/virus detection and removal techniques
High attention to detail and excellent oral and written communication
Demonstrate integrity and ability to maintain client confidentiality
Perform root-cause analysis and resolution
Experienced ticketing service documentation; time entry and management skills
Experience in prioritizing multiple responsibilities in a fast-paced environment
Resolve and escalate issues that require additional support
Adhering to client SLA s (service level agreements) and team performance goals
Research knowledge base articles for technical solutions and configurations
Other Requirements Physical Demands & Certifications:
Ability to work in an office setting including; sitting for long periods of time, lifting, bending. Ability to work in diverse client environments as onsite work is required for this role.
Must have valid driver s license and reliable transportation for occasional work offsite.
Microsoft Certified Professional (MCP) with desktop/server exams highly desired or commitment to obtaining Microsoft certification within 1 year
Cisco CCNA a plus
Background and Reference Checks are mandatory part of the recruitment and hiring process
Reports To: Support Supervisor
Compensation: Depending upon experience
FLSA Status: Non- exempt
Location: North County (San Marcos) Branch office (after 3 to 6 months training in San Diego Regional Office)
Hours: Monday- Friday 9 am- 6 pm, evening & weekend work as needed, overtime as needed
SpotLink is a premier, high-skill, high-capabilities, San Diego based technology solutions provider. We specialize in Managed IT Services, Software Engineering, & Voice Solutions for small and mid-sized businesses. As an industry leader for San Diego IT solutions, we provide a wide range of technology services including; proactive technology management, network administration, technology consulting, reactive computer support, software engineering, and voice technology solutions.
SpotLink offers multi-featured benefits that include competitive and attractive compensation, holidays, paid-time off (PTO), medical, dental, vision, matching 401k and more. You will receive ongoing training and plenty of opportunities for advancement. You'll also enjoy a fun, friendly atmosphere with weekly company lunches, snacks and beverages.