Sales Operations, Manager
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POST DATE 6/25/2020
END DATE 7/23/2020
Doctor On Demand
JOB DESCRIPTIONAbout Doctor On Demand
Doctor On Demand s mission is to improve the world s health through compassionate care and innovation. We believe that health is personal, and means so much more than treating illness. We're proud of the care we've provided over the years and the relationships we ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient. It s as simple as opening the Doctor On Demand app on a smartphone or computer.
Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.com.
The Sales Operations Manager will be responsible for ongoing data management and reporting related to revenue, client accounts, and imminent business opportunities. This position will assist in evaluating and forecasting attainment against quotas and goals, utilizing Salesforce.com to produce accurate and informative reporting, and other ad-hoc requests.
Duties and Responsibilities:
Act as the business development operations point of contact by providing technical and product support throughout the sales process in collaboration with internal teams
Execute against quarterly objectives to hit key milestones for acquisition
Develop and standardize reporting for strategic analysis and internal business review and provide recommendations/actions based on performance to goals
Develop, improve, and implement processes for a smooth end-to-end sales process from prospecting to deal closure to implementation and client success handoff
Create and maintain documentation on sales processes, policies, and relevant sales training materials
Assist with onboarding new business development team members
CRM (Salesforce) management via training, identifying and facilitating enhancement requests and inspecting pipeline data integrity
Partner with sales reps and marketing to refine lead qualification process, analyze and report on campaign performances with reporting and dashboards
Scope out non-standard requests, validate & document requirements with internal teams in a project management capacity
Partner with finance to ensure invoicing and revenue streams are captured
Use data to proactively highlight potential operational issues, investigate trends, and recommend solutions
Follow up with team members to ensure customer expectations and due dates are on track
Review contracts to ensure alignment with sales practices and collaborate with legal for contract execution
Coordinate with cross-functional teams on sales GTM process, tracking and administration of new sales campaigns and products.
Manages and provides input to leadership in the development and administration of sales incentive programs.
Other duties as assigned
Education and Experience (Required Skills and Abilities):
5+ years of experience in sales operations and/or business process management
Demonstrated success in a sales ops, business ops, or similar role
Ability to understand high-level sales strategies, translate them into system and process requirements, and execute against business objectives
Analytical and demonstrated ability to extract key business insights through data analysis
Experience creating reports, optimizing processes, training new hires, managing dashboards, and other comparable initiatives
Ability to drive strategic conversations
Ability to manage multiple priorities and tasks; proven strong organizational and project management skills in a fast-paced environment
Strong collaboration skills with cross-functional teams (Product, Marketing, Operations, Legal, and Finance)
Excellent written and verbal communication skills, including ability to present to multiple levels within the organization
Agile, self-starter who can work independently and collaboratively
BS/BA in a technical or business-related field
Must be able to travel daily
Overnight business travel required
Valid driver's license and no major driving violations
Must be able to lift 15 pounds at times