Customer Success Specialist
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POST DATE 7/7/2020
END DATE 7/18/2020
Winter Park, FL
JOB DESCRIPTIONAbout Us:
Marketing is about people, it is one of the fastest growing and evolving industries in the past years. it evolves as people evolve. but while traditional marketing content may highlight features of a product or service itself, consumers are looking for more of an intimate connection. It s about the story, generating a personal experience and creating an emotional experience between you and your client.
Entrepreneurship is about passion and people. Without great marketing entrepreneurship often fails because it is not about the product itself, it is about the connection to people and the base of marketing is storytelling. Storytelling allows the message to be portrayed in such a way that it is intertwined into the lifestyle of the target audience. At RevGen, it s our passion to generate creative content that relays a powerful message, and connects with the consumers and businesses on an emotional level.
As a Customer Service Specialist, you will be on the front lines supporting and engaging a passionate community of clients. Responsible for a portfolio of client accounts, Customer Service Specialist help to ensure the successful implementation and retention of all clients assigned to their team. A deft communicator, you empathize with your audience and can strike a friendly and conversational tone even when communicating complex or sensitive information. You re a good listener and take the time to understand the scope of a problem before jumping to a conclusion. You re patient and excel at teaching and training end-users with varied technical abilities.
Salary range: $49000 - $59000 per year.
Drive successful adoption and onboarding to help clients realize the value of our research-based products and services
Build strong relationships with clients and their staff at all levels by navigating complex, consensus-driven, decision-making environments
Engage with clients to identify potential risks, working with clients to solve technical and motivational challenges during and after product implementation
Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn
Plan and conduct regularly scheduled account reviews with decision-makers to demonstrate product performance and ROI
Contribute to a high rate of subscription renewals across your client base by systematically identifying and assessing renewal risks
Serve as the voice of the client and provide internal feedback on how the company can better serve our clients in the product road map for continuous improvement
Superb communication and interpersonal skills
Impeccable service and follow up skills
A high degree of organization skills
Goal-oriented, persuasive, persistent, self-motivated, and independent worker
Takes the initiative, intellectually curious, and a lifelong learner
Excellent verbal, written communication, presentation and application demonstration skills; ability to engage clients over the phone, virtual conference, email, and face-to-face
Work independently and prioritize daily tasks effectively
Interpret product usage reports and diagnose symptoms of underuse
Navigate data and people to find answers
Willingness to tolerate some ambiguity in a startup-like culture
3+ years of experience in an Account Management, Client Success.
Experience creating and maintaining productive client relationships
Demonstration of successfully managing multiple accounts