Bilingual (English and Korean) Group Service Associate Flushing, NY
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POST DATE 7/29/2020
END DATE 8/16/2020
JOB DESCRIPTIONUnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing YOUR LIFE\'S BEST WORK.(SM)
As a Group Service Associate, responsible for providing excellent service to members, BAs and Brokers. Responsibilities include retention and providing service to BAs, Brokers and Members.
Answer inbound call inquiries from BAs, brokers and members.
Using system, answer and resolve issues such as eligibility, enrollment, billings, and benefits courteously and accurately.
Proactively educate BAs, Broker and members for enhanced understanding on protocols and procedures.
Consistently meet established productively, schedule adherence, and quality standards.
Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member.
Actively seek out improvement opportunities.
Assist BAs and Brokers on small group renewals
Proactively make outbound calls to BAs and Brokers of renewing groups for upcoming renewal reminder
Explain renewal process and assist BAs with necessary renewal forms
Act as consultant to assist BAs on plan design/benefits changes to meet groups needs
Work with Enrollment Department to ensure renewal with changes is received on timely basis and new benefits are installed correctly in system.
Enhance relationship with BAs through renewal process to improve group retention
You ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
* 1+ years of customer service experience
* Bachelor s degree or equivalent work experience
* Bilingual, fluent in English and Korean
* Proficient problem-solving approach to quickly assess current state and formulate recommendations
* Good communication and relationship building skills
CAREERS AT UNITEDHEALTHCARE EMPLOYER & INDIVIDUAL. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is YOUR LIFE\'S BEST WORK.(SM)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Group Service, Group Service Associate, Bilingual, Korean, UnitedHealthcare, Flushing, NY, New York