Member Services Specialist
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POST DATE 8/3/2020
END DATE 8/4/2020
JOB DESCRIPTIONYour career starts now. We re looking for the next generation of health care leaders.
At AmeriHealth Caritas, we re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we d like to hear from you.
Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com.
Member Services Specialists are the first point of contact for youth, families/caregivers and providers accessing the System of Care. They are responsible for answering all calls within a specific service level agreement and completing the registration process as well as managing questions from treatment providers. Member Services Specialists determines the appropriate routing of the call and attempts to be the first point of resolution. This position is also responsible for maintaining consistent procedures and providing outstanding customer service.
* High School/GED required.
* Associate s Degree preferred.
* Prior call center and customer service experience required.
* Exposure to Behavioral Health, Managed Care and Human Services preferred.
* Strong verbal and written communication skills required.
* Interest and ability to respond timely and sensitively to youth, families, caregivers and providers.
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