**Job Profile****Position Overview** At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a PC Specialist within PNC's Client Delivery Services organization, you will be based in Camp Hill, PA.**Job Description**+ Provides installation and day-to-day support for hardware, software and network components, for desktop personal computers.+ Provides advanced technical support to local network or system users, troubleshoots difficult user software or hardware problems and repairs equipment.+ Performs first level support for questions and problems relating to microcomputer hardware and software and microcomputer networks.+ Interfaces with vendors in addressing complex problems and technical issues.+ Maintains and upgrades network systems for specific requirements, and as needed.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.**Competencies** Customer Support Policies, Standards and Procedures - Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.IT Environment - Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.IT Service Management (ITSM) - Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services.PC/Workstation Hardware - Knowledge of and the ability to manage the installation, configuration, maintenance and troubleshooting of end users' PC or workstation hardware.PC/Workstation Software - Knowledge of and the ability to manage the installation, configuration, maintenance and troubleshooting of PC or workstation software for end-users.Service Request Management Process - Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests.Software Installation and Support - Knowledge of and ability to plan and execute software platform changes with minimal service disruption to the client.Technical Troubleshooting - Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.Telecommunications - Knowledge of telecommunications platforms and the ability to plan the global, regional and local telecommunications architecture for infrastructure components. **Work Experience** Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. **Education** Associates**Disability Accommodations Statement:**The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at firstname.lastname@example.org.The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.**Equal Employment Opportunity (EEO):**PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.**California Residents**Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.