Project/Program Manager 1 - Contact Tracing
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POST DATE 8/4/2020
END DATE 8/8/2020
Public Health Seattle and King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
Public Health Seattle & King County is seeking CONTACT TRACING LEADS- PROGRAM MANAGER (PPM I). THIS POSITION IS THE LEAD FOR THE DAILY TEAM OF CONTACT TRACERS conducting interviews with confirmed COVID-19 cases and follow up with their contacts. The Contact Tracing Lead is the subject matter expert (SME) for contact tracing processes and accurate data recording. The Contact Tracing Lead must be available to work a variable schedule, including weekends, evenings and some holidays.
COMMITMENT TO EQUITY AND SOCIAL JUSTICE:
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
Applicants should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, in accordance with the King County .
WHO MAY APPLY: This position is open to all qualified internal and external candidates. To be considered as a Special Duty applicant, you must be a current Career Service, King County employee who has successfully passed probation. This position is anticipated to last 12 months from the date of hire.
WORK SCHEDULE: This regular work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. and 40 hours per week. However, after hours, weekend work, and overtime will be required. This role is FLSA non-exempt and is eligible for overtime.
JOB DUTIES * LEAD A DAILY TEAM OF CONTACT TRACERS CONDUCTING INTERVIEWS FOR COVID-19 RESPONSE.
* LEAD DAILY AM AND PM CHECK-IN/DEBRIEF CALLS WITH CONTACT TRACING TEAM. TAKE AND DISTRIBUTE NOTES.
* COMMUNICATE ACCURATE AND THOROUGH INFORMATION ABOUT PROCESS CHANGES TO CONTACT TRACING TEAM.
* ASSIST WITH OBSERVING STAFF AND TRAINEES COMPLETING CASE CALLS; PROVIDE APPROPRIATE FEEDBACK.
* MONITOR CONTACT TRACING STAFF DAILY WORK INCLUDING FOLLOW-UP COMMUNICATIONS WITH CASES THROUGH VOICEMAIL AND TEXT.
* NOTIFY SUPERVISORY TEAM OF STAFFING CONCERNS OR ISSUES.
* DOCUMENT CHALLENGES AND BRINGS TO LEADERSHIP TEAM MEETINGS; RESOLVE ACCORDINGLY.
* FACILITATE PROBLEM SOLVING OF COMPLICATED SCENARIOS AND OFFERS GUIDANCE TO CONTACT TRACERS, WHEN NECESSARY.
* ASSIST WITH CARE COORDINATION, REFERRALS AND APPROPRIATE FOLLOW UP FOR CASES, AS NEEDED.
* DISCERN WHEN CASES REQUIRE ELEVATION TO ANOTHER DEPARTMENT OR LEADERSHIP.
* PROVIDE SUPPORT TO CONTACT TRACERS IN THE USE OF TECHNOLOGY PLATFORMS SKYPE, REDCAP, MOSIO, AND DYNAMICS.
* STRICTLY ADHERE TO CLIENT CONFIDENTIALITY AND HANDLING OF PHI (LIKE NOTES TAKEN, AND OTHER COMMUNICATION)
* CONDUCT CASE AND CONTACT INVESTIGATIONS AS NEEDED.
* ASSIST WITH IDENTIFYING ONGOING TRAINING NEEDS FOR CONTACT TRACERS.
* ABILITY TO WORK VARIABLE SCHEDULE, INCLUDING WEEKENDS.
Experience, Qualifications, Knowledge, Skills * Strong skills and experience in communicable disease investigation (case and outbreak) and conducting interviews.
* Knowledge and experience working with Public Health s COVID-19 contact tracing survey instruments and databases.
* Knowledge of Public Health s COVID-19 response.
* Ability to establish rapport with diverse groups of people in a very brief amount of time.
* Experience working with people with varied lived experiences in a non-judgmental manner.
* Maintain confidentiality of protected health information at all times.
* Carry out assignments and responsibilities reliably in a thorough, accurate, and timely manner.
* Strong attention to details.
* Strong oral communication skills.
* Fluency in Microsoft Office applications (Outlook, Word, and Excel).
* Washington State Driver's License or the ability to provide transportation to work locations with limited or no public transportation services is required.
DESIRED QUALIFICATIONS: * Bilingual in Spanish with the ability to read, write and speak Spanish.
You must completely fill out the application with your relevant education and work experience.
The selected candidate must be able to pass a thorough background investigation.
For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please
Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with ongoing work.
Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.
If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.
Union Membership: This position is not represented by a union.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: * Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
* Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
* Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
* Transportation program and ORCA transit pass
* 10 paid holidays each year (plus 2 personal holidays)
* Generous vacation and paid sick leave
* Paid parental leave, family and medical leaves, and volunteer leave
* Flexible Spending Account
* Wellness programs
* Onsite gyms and activity centers
* Employee giving program
* Employee assistance programs
* Flexible schedules and telecommuting options, depending on position
* Training and career development programs