Customer Service Specialist
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POST DATE 8/10/2020
END DATE 8/20/2020
Summary A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: Empowering Imagination.
The Customer Service Specialist oversees the operational support to the Retail and Wholesale business of the company. The candidate will ensure flow of information following order entry to invoicing.
The Customer Service Team oversees priorities, invoicing, inter-company transfers, return authorizations, as well as, meeting financial forecasts. This individual will serve as a liaison amongst communications with origin, Sales, internal/external Buying offices, Finance, Inventory Control, Accounts Receivable and Third Party Logistics Distribution Center.
HOW YOU WILL CONTRIBUTE Monitor and compile all necessary information outlining the lifespan of an order from Concentration to Invoicing for US Sales and Merchandising teams.Liaise between US Sales team and European based Customer Service team to ensure production delivery windows are adhered toCompile and communicate all necessary information needed to upload EDI orders with Wholesale accounts, in regard to seasonal buys, pricing, delivery and resolution of discrepanciesConfirm seasonal price lists and pricing eventsTranslate four-digit color codes into three-digit NRF color codeManage upload of seasonal UPC s and NRF s into OpenText and InterTrade CataloguesValidate EDI transmission vs. booked ordersUpdate shipping reports according to templates defined by US Sales teamEnsure deliveries are met within the designated shipping window provided by US Sales Team or Supply ChainManage order release according to delivery windows and Supply Chain instructionsSupport Third Party Logistics Distribution Center and monitor KPI for Retail and Wholesale deliveries and shipmentsSupport Retail Merchandising and Operations teams with store batching and prioritizationsManage Wholesale Return AuthorizationsSupport Retail channel with transfer exceptionsFacilitate intercompany transfers between Wholesale and Retail channelsMaintain Wholesale customer master in conjunction with Accounts Receivable and Vendor GuidelinesCommunicate and coordinate with internal departments in order to meet customer expectationsManage, investigate and dispute chargeback claimsAdhere to precision, quality and timing standards to ensure the best quality service
WHO YOU ARE 1-2 years of relevant experienceBachelor s degreeStrong computer skillsStrong organizational skillsDetail oriented with strong ability to multitaskExcellent communication skills, written and verbalThrive in a fast-paced environmentStrong analytical and problem-solving skillsAdvanced ability to multitaskIntermediate Excel skills