**Job Description**Are You Looking for What-s Next in Your Career?New JobNew BeginningNew YouOur Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.What Your Virtual Work Environment Looks LikeA private workspace with locked door in your permanent residenceQuite environment free of background noise and interruptionsA secure workspace free from cell phones/video devicesArrangements for dependent care and other obligationsWhat You-ll Love About UsPaid training at $13.50Increase of $1.00 after 90 daysAdvisor earning potential up to $17/hourMore family, less traffic99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and TrainingWhat You-ll Do Every DayYou-ll interact with customers troubleshooting and resolving technology inquiries and challenges like these:Resolving username and password difficultiesTroubleshooting email issuesNavigating customers through various appsData sharing & synchronization troubleshootingVerifying proper hardware and software configuration and set upDiagnosing and resolving issues including: internet connectivity, email, application downloads, and more**Requirements**What We-ll Love About YouExemplary attendance and punctualityEagerness to work a 2nd shift, full-time schedule 38+ hour/weekYou want a long-term career with growthOpenness to feedback and willingness to improveSpeedy responses and ability to multitaskFamiliarity with iOS and/or MacOS, or comparable technologyAbility to go with the flowGreat communication skillsYou-re at your best when it matters mostWhat You-ll NeedHigh School Diploma or GED18 years or olderMinimum 6 months of customer service experienceLegal authorization to work in the USHigh speed internet service**Why Kelly** ** ** **?**Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills? We thought so. We're KellyConnect -and wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.**About Kelly** ** **At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.