Advanced Technical Support Expert 12/14/2019

Markem-Imaje Corporation Watertown, MA

Watertown, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Associates Degree


Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Are you a self-motivated, confident, and passionate, Advanced Technical Support person who understands a sense of urgency, a high level of technical aptitude, customer focused , we are interested in you.

In this role you ll become one of Markem-Imaje s top Product Experts; working as part of exciting dynamic team providing technical solutions to complex issues while expanding your professional technical knowledge within the marking and coding world.

You should possess Seeking outgoing, forward-thinking individuals with 2+ years experience working in a technical support role with similar products. Experience working directly with customers and key accounts to resolve complex issues; ability to see problems as an opportunity; be a counterpart to our marketing and sales force; and is a resource to introduce programs and initiatives.

A smattering of what you ll be tackling: Support our field service team with timely resolution of pre-sales and post-sales technical issues
Fielding inquiries from all over the globe some travel, too
Share your wisdom and knowledge to improve product design, time-to-market process, service and support efficiencies, and continuous improvement
Identify root cause and sleuth out best solution and make appropriate recommendations

About you: Training/Education: minimum Associate s Degree in technical field; previous field service experience is a big plus
Technical aptitude: Networking geek? IT nerd? Your IT systems, databases, networking enthusiasm is encouraged in this role
Motivated: We re not the Army but we do want you to be all you can be. And that starts with an internal spark and drive to solve problems and solve them fast.
Excellent communication: Extroverted and comfortable talking to anyone, anywhere, at any time? You ll be the go-to person fielding questions from internal partners all over the globe.

Markem-Imaje Watertown, MA, is an exciting expansion demonstrating our commitment to be the innovation leader in digital printing. This new, state-of-the-art, Global Design Center will be the hub for New Product Introduction of Laser- and DOD-based products. The office is situated close to Boston with easy access by car or public transportation.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law..