Assistant Director / 40 Hours / Day / BWH - Department of Medicine

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POST DATE 5/3/2019
END DATE 6/16/2019

Brigham & Women's Hospital(BWH) Boston, MA

Location
Boston, MA
AJE Ref #
584013298
Job Classification
Full Time
Job Type
Regular
Company Ref #
3091005
Experience
Mid-Career (2 - 15 years)
Education
Bachelors Degree

JOB DESCRIPTION

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.



The Brigham and Womens Hospital (BWH) Department of Medicine (DOM) is a Harvard Medical School (HMS)-affiliated academic department comprised of over 1,250 faculty members, 21 divisions, $215 million in annual professional clinical revenue, 350 residents and fellows, and more than $450 million in annual research expenditures. The DOM is the largest academic department at BWH and among the largest in the country.

Under the leadership of the Director of Ambulatory Clinical Operations functions as a senior administrative leadership resource for all performance management needs within the DOM Ambulatory including:

* Program development (analysis/strategic/planning/evaluation)

* Program review (assessment/performance improvement/support)

* Other essential needs that support the strength and stability of the DOM ambulatory operations

* Support and oversee the implementation, oversight and management of the Medicine Specialties Ambulatory Enterprise (MSAE) agreement between the DOM, BWH and the Brigham and Womens Physician Organization (BWPO). With the Agreement, BWH agrees to contract with the DOM for oversight and practice management of the MSAE according to the schedule and financial stipulations outline the agreement. The BWH contracts with the DOM for the day-to-day responsibility f the MSAE, including participation in budgeting (financial responsibility for achieving budget target remains with BWH), setting policies/procedures, and managing operations, such as staff schedules and operational hours.



The Assistant Director reports to the Director of Ambulatory Clinical Operations of the DOM. Due to the senior level of this position, the Assistant Director also regularly communicates with, prepares materials for, receives direction from, and provides counsel to the Chairman of the DOM, the Executive Administrator of the DOM, the Vice Chairs of the DOM, and other senior leaders of other departments and the hospital. The scope of this senior management role spans the DOMs Brigham and Womens Physician Organization (BWPO), and Brigham and Womens Hospital (BWH).





PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.



The Assistant Directors primary responsibilities include the following:



Medicine Specialty Ambulatory Enterprise (MSAE)

*

This position assumes administrative operational and financial responsibility for several programs and projects. In conjunction with the Director, this position seeks to improve the financial and operational efficiency, quality and efficiency of the DOM Ambulatory practices.
*

The Assistant Director, working with the physicians and staff, evaluates current practice performance, identifies areas for improvement, coordinates multidisciplinary process improvement teams and directs implementation of new processes and procedures. The Assistant Director identifies best practices and oversees implementation.
*

Responsibilities will include maximizing clinical capacity, access, margin and patient satisfaction.
*

This role will coach managers and staff to work on performance improvement programs. Review and analysis of staff levels across DOM ambulatory practices in conjunction with the Sr. Project Analyst, Practice Managers and Practice Administrators
*

Manage and assist in the development of business plans and presentations for the Director of Ambulatory Clinical Operations.
*

Partnering with our Division Administrators, Offsite Assistant Director, Assistant Director of Access, Primary Care Regional Administrators and the Senior Operations manager to ensure we are collaborating on efforts to reduce lag time and improve patient and provider satisfaction and create a consistent and successful patient experience
*

Work with Division Administrators to identify which clinical specialties and subspecialties are in demand by location and create a multiyear plan to respond to the need.
*

The Assistant Director, working with the physicians and staff, evaluates current practice performance, identifies areas for improvement, coordinates multidisciplinary process improvement teams and directs implementation of new processes and procedures. The Assistant Director identifies best practices and oversees implementation.
*

Responsibilities will include maximizing clinical capacity, efficiency, access, patient and physician satisfaction.
*

Responsible for managing and coordinating the MSAE /Financials including budgets
*

Responsible for working with MSAE and creating and implementing strategic planning for future growth
*

Proactively assess and make recommendations for opportunistic development or risk hedging in any of the DOMs functional areas - clinical, research, or educational.



Clinical Program Management/Operations

*

Work with appropriate leaders in implementing strategies that support ambulatory excellence, growth, and efficiency that satisfies the needs of patients, referring physicians, and faculty.
*

Provides oversight to BWHCs ambulatory medicine specialty enterprise, including the direct management of all practice managers/administrators.
*

Reviews the ongoing management of the clinical operations areas of responsibility, discusses and resolves any administrative problems that arise, and directs the planning of improvements in existing clinical services.
*

Responsible for coordination of all ambulatory clinical operations on-site - to ensure consistent delivery of services providers and patients.
*

Engages in program development efforts to support enhanced growth activity throughout the main and extended campuses.
*

Oversees initiatives and optimization activities focused on increasing patient access in support of a more attainable and timelier patient experience.
*

Lead person for Ambulatory projects and initiatives working with BWH Ambulatory and the Senior Practice Consultant
*

This position assumes administrative operational and financial responsibility for several ambulatory clinics and projects. In conjunction with the Director, this position seeks to improve the financial and operational efficiency, quality and efficiency of the DOM Ambulatory practices.
*

Directs the development and implementation of process improvement initiatives aimed at improving patient safety and compliance across the continuum of care for ambulatory medicine specialty services. Assures compliance with BWH, JCAHO, OSHA, DPH and state and federal regulations. Leads the involvement of ambulatory medicine specialty services in compliance audits as needed and/or directed.
*

Support the implementation and ongoing support requirements of the electronic medical record system (Epic). Partners with clinical and administrative leaders to identify, prioritize, implement, and monitor progress of information system enhancements and upgrades, as well as new system introductions.
*

Maintains an in-depth knowledge of the changing health care environment and assesses the markets need for clinical services. Monitors and evaluates the adequacy of the existing clinical services and ensures the development of programs and services to respond to the market.

Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.