Assistant Director of Rooms 1/15/2020

Omni Hotels & Resorts Atlanta, GA

Atlanta, GA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree



To assist in managing and directing of all Front Office and Housekeeping functions and staff, ensuring Omni standards are met in all areas by monitoring quality assurance.


* Oversight of all front office operations including front desk, pbx, concierge, bell/door associates and valet parking operations (outsourced) along 4/5 star guidelines

* Insuring the quality and productivity of housekeeping functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.

* Excellence in appearance of all areas throughout the hotel

* Producing constant improvement in guest experience satisfaction metrics

* Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings

* Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems

* Participation in weekly forecasting and scheduling activities

* Providing assistance in developing the annual hotel budget

* Preparation of action plans as directed by management

* Daily reviews of operating outcomes (including corrective action if required)

* Maintaining high visibility with associates and guests


* Bachelor's degree or foreign equivalency required.

* Must have previous experience in all aspects of the Rooms Division (Front Office & Housekeeping) in a 4 - diamond property of similar size and quality for a period of two or more years.

* Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.

* Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).

* Excellent verbal and written communication skills required.

* Must demonstrate strong leadership skills and the ability to nurture managers-in-training.

* Must be detail-oriented and organized.

* Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.

* Must be highly service-oriented...

Omni Hotels & Resorts is an equal opportunity employer.