Associate Customer Success Management

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POST DATE 12/7/2019
END DATE 12/23/2019

Salesforce Boston, MA

Company
Salesforce
Location
Boston, MA
AJE Ref #
585753550
Job Classification
Full Time
Job Type
Regular
Company Ref #
24709602
Experience
Mid-Career (2 - 15 years)
Education
Bachelors Degree

JOB DESCRIPTION

Customer Success Group



Job Details



Customer_Success_Overview



Salesforce, the Customer Success Platform and world's #1 CRM, empowers

companies to connect with their customers in a whole new way. The company was

founded on three disruptive ideas: a new technology model in cloud computing, a

pay-as-you-go business model, and a new integrated corporate philanthropy

model. These founding principles have taken our company to great heights,

including being named one of Forbes s World s Most Innovative Co

five years in a row and one of Fortune s 100 Best Companies to Work F

eight years in a row. We are the fastest growing of the top 10 enterprise

software companies, and this level of growth equals incredible opportunities to

grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for

\\"family\\") made up of our employees, customers, partners and communities, we are

working to improve the state of the world.



At Salesforce, there is nothing more important than the success of our

customers. In the Customer Success Group, our trusted experts and high-value

services secure customer success by accelerating adoption, engagement, and

growth for customers of all sizes. In collaboration with Sales, Technology &

Products, and our Partner community, we bring the full power of Salesforce to

help customers to achieve business value faster.



Who_Is_a_Customer_Success_Manager



Acting as an advisor to our key customers, the Success Manager will be

responsible for helping a portfolio of enterprise customers achieve business

value and foster greater adoption. As part of the Success Management team you

will work with our customers to drive consumption, adoption, retention,

customer satisfaction and ultimately help our customers grow their business on

the Salesforce platform by allowing them to see the value in their Salesforce

investment. The end result is increased customer satisfaction, retention and

expansion of Salesforce's footprint.



Enablement



Become fluent in Salesforce' messaging and strategy

Become an expert in Salesforce solutions, positioning, competition, and product

suite

Obtain Salesforce Certifications: Administrator, Sales Consultant, Service

Consultant, etc.

Meet and engage your team's portfolio of customers and become fluent in their

history, business outcomes, and goals

Meet and develop relationships with Customer Success, Solution Engineering,

Product, Marketing, and Sales teams

Create and Deliver a Capstone Presentation alongside your Grad program peers to

Salesforce Executives



On-the-Job_Training



Own the engagement, retention, and growth of your customers

Begin building business identify opportunities, drive business outcomes,

ensure customers are successful with Salesforce

Learn how to build actionable reports and dashboards to drive analytical,

predictive portfolio management

Evangelize Salesforce customer success stories and customer success systems and

processes

Ensure customers derive maximum value from their investment in Salesforce,

utilize their licenses, identify new opportunities, and collaborate with

Salesforce stakeholder teams to ensure growth attainment and increased

footprint

Create Portfolio Account Plans to provide the right level of success resources

and provide customer health leadership to all customers in territory



Basic_Qualifications

* BA/BS or equivalent

Preferred Qualifications & Experience:

* 2+ years, ideally in consultative, strategic, and analytical customer-

facing role

* Creative, high energy, entrepreneurial self-starter comfortable running

initiatives and programs independently within a \\"start up-paced\\"

technology company

* Ability to successfully kick-start new initiatives and to drive complex

issues through analysis and resolution

* Thrive in working collaboratively and cross-functionally, particularly

with Sales, Marketing, Solution Engineering, Pricing, Partners and other

key partners

* Public speaking experience; Ability to present well to a range of

audiences

* Deep quantitative analysis skills, with proven business insight and

judgment

* Excellent written and verbal communications skills



Posting Statement

************** and ************** are Equal Employment Opportunity and

Affirmative Action Employers. Qualified applicants will receive consideration

for employment without regard to race, color, religion, sex, sexual

orientation, gender perception or identity, national origin, age, marital

status, protected veteran status, or disability status. Headhunters and

recruitment agencies may not submit resumes/CVs through this Web site or

directly to managers. ************** and ************** do not accept

unsolicited headhunter and agency resumes. ************** and **************

will not pay fees to any third-party agency or company that does not have a

signed agreement with ************** or **************.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair

Chance Initiative for Hiring, Salesforce will consider for employment qualified

applicants with arrest and conviction records.