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Computer Analyst II/IT Service Desk

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POST DATE 1/24/2020
END DATE 1/28/2020

CDO Technologies Randolph Afb, TX

Location
Randolph Afb, TX
AJE Ref #
586467411
Job Classification
Full Time
Job Type
Regular
Company Ref #
2465
Experience
Entry Level (0 - 2 years)

JOB DESCRIPTION

Computer Analyst II/IT Service Desk








JOB RESPONSIBILITIES:



- This position will provide Tier 1 troubleshooting for incoming calls and email on a continuous basis and provide support for event and change management on the AFPOA production environment. This service desk support position will include the following tasks:

- Answer incoming calls and respond to email incidents and requests for assistance in accessing or utilizing applications supporting the military and civilian human resource applications.

- Create a trouble ticket in the incident management application for each phone call and email incident, problem, or request reported by the customer. Trouble tickets shall be categorized in accordance with established TTPs.

- Create, reset and unlock user accounts and passwords for applications assigned.

- Triage customer concerns and if the problem is determined not to be related to a technical issue with AFPOA managed applications, the caller shall include information and advice on how to communicate the problem to ensure the caller and the point of contact understands the problem.



JOB REQUIREMENTS:



- Secret level security clearance

- Level I certification in accordance with DoD 8570








POSITION WORKING HOURS REQUIRED:


8a-5p: Monday-Friday









CDO Technologies is an Equal Opportunity Employer .