CSR - Collector National Accounts
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POST DATE 11/28/2019
END DATE 2/13/2020
JOB DESCRIPTIONAre you ready to be a part of a passionate and hard-working team eager to drive our business forward?
APPLY NOW AND MOVE YOUR CAREER FORWARD WITH AIRGAS,
AN AIR LIQUIDE COMPANY
AS A CSR - AR COLLECTOR FOR NATIONAL ACCOUNTS IN TULSA, OK!
WHAT YOU\'LL DO
The CSR AR Collector is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. The CSR AR Collector will effectively communicate and support the Divisions collection goals, while providing quality customer service. Collection efforts are time sensitive, requiring excellent skills in organization and management of time, efforts, and resources.
Identify account risks, potential credit problems, disputes, and other customer issues. Generates reports and communicates potential risks to Division Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager). Escalate significant matters to Division Accounts Receivable Supervisor.
Contact customers regarding invoices / accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
Documentation is critical, log conversations, e-mails and other communications. Organize documentation as to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.
Maintain quality relationships with branch managers, account managers and area sales managers. These relationships can be critical with collection efforts. Involve regional managers when possible and keep them informed of issues at all times.
Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind, becoming delinquent.
Review CS2 education courses frequently so that collection efforts enhance the customer relationships.
Special projects and other duties as assigned.
YOU WILL HAVE
High school diploma or equivalent.
1 -3 years of commercial collection or customer service.
Understanding quality customer service and the relationship to collection efforts.
Strong computer skills. Experience with SAP and/or ERP systems a plus.
Ability to manage multiple priorities.
A proven track record of success in prior credit and collection roles, a plus.
An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
The successful candidate must have a strong client service mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
Good organizational and people skills. The ability to work and navigate within a complex matrixed organization.
Strong communication and customer service skills and a quality mindset.
The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools.
WE TAKE CARE OF YOU
Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more!
WHO WE ARE
Airgas, an Air Liquide company, is the leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products, one of the largest U.S. suppliers of safety products, and a leading U.S. supplier of ammonia products and process chemicals.
Dedicated to improving the performance of its more than one million customers, Airgas safely and reliably provides products, services and expertise through its more than 18,000 associates, over 1,100 locations, robust e-Business platform, and Airgas Total Access telesales channel. As an Air Liquide company, the world leader in gases, technology and services for Industry and Health, Airgas offers customers an unrivaled global footprint and industry-leading technology and innovations.
EOE AA M/F/VET/DISABILITY
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability