Customer Care Consultant 6/4/2020
JOB DESCRIPTIONAPPLY Uniti Fiber Holdings Inc. ("Uniti") is searching for a Customer Care Consultant. An ideal candidate will make a significant impact at Uniti and possess the potential for additional responsibilities.
Essential Duties & Responsibilities:
* Supports Sales team efforts to retain business revenue for Uniti.
* Receives and acknowledges incoming requests through Uniti disconnect distro.
* Quality Assurance once disconnect has been received.
* Liaison with Account Manager/Voice Team/Carrier Relations for questions regarding disconnects.
* Manages aging requests through disconnect distro and track for completion.
* Ongoing coaching and training of Sales Account Managers on the Uniti Disconnect Process.
* Provide backup support for peer consultants (on vacation, sick leave, etc.).
Associates seeking to join Uniti are motivated individuals with exceptional organizational skills, an ability to multitask, attention to detail, and effective communication skills both written and verbal. The position requires an individual with strong interpersonal skills and ample self-initiative who thrives in a fast paced, collaborative environment. Uniti is open to candidates with diverse backgrounds and the ideal candidate will have:
Education and/ or Experience:
* Familiarity with business fundamentals and processes
* Familiarity with financial models and concepts
* Proven competencies of analysis and project management
* Ability to multi-task and prioritize
* Ability to finish and bring closure to big and small projects
* Higher education degree preferred
* Telecommunications background preferred
* Telecom Voice experience and familiarity with local number and toll-free portability required
* Experience with Word, Excel and PowerPoint required
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Sitting, standing, and walking
* Keyboarding, typing
* Ability to read effectively from a computer screen, sampling device and/or a paper copy
* Ability to work multiple tasks in a fast pace environment while maintaining a positive demeanor with others
* Ability to travel when necessary (not normal in the course of duties)
* Ability to work flexible hours including evenings and weekends
Uniti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.