Customer Care Representative 6/3/2020
Pinnacle Propane LLC
Marble Falls, TX
JOB DESCRIPTIONAPPLY Pinnacle Operating Services Company LLC., is currently looking for a Customer Care Representative in our Marble Falls , TX area. Our Customer Care Representative is responsible for inbound and outbound customer service including billing, service calls and dispatching. Operate within the policies and procedures outlined in Pinnacle Propane employee and operations manuals.
Essential Job Functions:
General CCR and office tasks at service center
Answering phones, handling customer inquiries, order dispatching, ensuring safekeeping company funds and property, security, personnel practices, facility housekeeping, and so on.
Posting of all sales transactions, sold at the counter or delivered by the drivers, for propane and refined fuels
Propane Dispensing and or Refined Fuel Dispensing
Maintain office supplies and customer equipment (purchasing)
Sales oriented activities
Registration of other sales such as tank lease to customers, service work orders, sales of refined fuels, price protection plans
Customer acceptation by processing set up form, credit application submission, account creation in RCC
Keep a professional image and superior customer service
Accounting related activities
Process monthly billing for all customers by printing and sending out invoices
Receive and log payments from customers and apply to customer accounts
Contact delinquent customers to secure payment
Process credit card payments
Maintain customer files
Complete the daily checks and balances such as cash and inventory reconciliations
Provide daily, weekly and monthly reports as required by management
Be point of contact to Accounts Payable, Accounts Receivable and Accounting
High School diploma, GED or equivalent training and experience
2+ years of accounting experience
Microsoft Office & general computer skills
English, fluent proficiency verbal and written
Ability to abide by all DOT rules and regulations.
Bilingual Preferred, English and Spanish
Adhering to Principles and Values
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.