Customer Service Representative-Call Center Patient Outreach
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POST DATE 8/20/2019
END DATE 9/7/2019
Fort Myers, FL
JOB DESCRIPTIONCUSTOMER SERVICE REPRESENTATIVE-CALL CENTER PATIENT OUTREACH
LOCATION: 6630 Orion Drive, Fort Myers, FL
DEPARTMENT: Patient Outreach - Nurse Triage Department
CATEGORIES: Clinical Support
SHIFT: 8:00 AM-4:30 PM
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
PROGRAM OF STUDY
High School Diploma or Equivalent
MINIMUM YEARS REQUIRED
AREA OF EXPERIENCE
Less than 1 Year
1-2 years prior experience required for Lee Health Solutions.
STATE OF FLORIDA LICENSURE REQUIREMENTS
Basic Life Support (BLS) may be required at some locations within 90 days of hire.
Lee Health is a drug/tobacco-free workplace. Pre-employment drug testing is required.
We are an equal opportunity employer.