Customer Service Representative-Call Center Patient Outreach

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POST DATE 8/20/2019
END DATE 9/7/2019

Lee Health Fort Myers, FL

Company
Lee Health
Location
Fort Myers, FL
AJE Ref #
584615407
Job Classification
Full Time
Job Type
Regular
Company Ref #
1402287
Experience
Entry Level (0 - 2 years)
Education
High School Diploma or GED

JOB DESCRIPTION

CUSTOMER SERVICE REPRESENTATIVE-CALL CENTER PATIENT OUTREACH

LOCATION: 6630 Orion Drive, Fort Myers, FL
DEPARTMENT: Patient Outreach - Nurse Triage Department
CATEGORIES: Clinical Support
TYPE: Full-Time
SHIFT: 8:00 AM-4:30 PM
SCHEDULE: Days

DESCRIPTION:

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements:

EDUCATIONAL REQUIREMENTS

DEGREE/DIPLOMA OBTAINED
PROGRAM OF STUDY
Required/
Preferred AND/OR

High School Diploma or Equivalent
Required

-------------------------

EXPERIENCE REQUIREMENTS

MINIMUM YEARS REQUIRED
AREA OF EXPERIENCE
Required/
Preferred AND/OR

Less than 1 Year
Clerical/Administrative
Required
and

Insurance
Preferred
or

Customer Service
Preferred

ADDITIONAL REQUIREMENTS

1-2 years prior experience required for Lee Health Solutions.
-------------------------

STATE OF FLORIDA LICENSURE REQUIREMENTS

LICENSES
Required/
Preferred AND/OR

Not Required

-------------------------

CERTIFICATIONS/REGISTRATION REQUIREMENTS

CERTIFICATES/REGISTRATIONS
Required/
Preferred AND/OR

ADDITIONAL REQUIREMENTS

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

Lee Health is a drug/tobacco-free workplace. Pre-employment drug testing is required.
We are an equal opportunity employer.