Customer Service Representative

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POST DATE 1/23/2020
END DATE 3/21/2020

Fieldbridge Energy Pasadena, TX

Location
Pasadena, TX
AJE Ref #
586459340
Job Classification
Full Time
Job Type
Regular
Company Ref #
f91b5qojdzghf6qiwkksy6p6jr
Experience
Mid-Career (2 - 15 years)
Education
High School Diploma or GED

JOB DESCRIPTION

3 month temporary assignment

40 hours/week

About the Position:
Summary: Provide product knowledge and account support to customers, internal and external, in a courteous and proactive manner.
Responsibilities & Accountabilities: (Other duties may be assigned)
Customer Service Rep - Ensures that customers have a professional and knowledgeable experience in working with Company Affiliates through providing proactive product and service support while maintaining accurate account information.
* Read and understand procedures and instructions on customer service processes.
* Answer calls promptly and courteously.
* Respond to customer correspondences in a timely manner.
* Communicate with the customer in order to determine requirements and expectations.
* Recommend specific products and solutions.
* Enter orders into current order management system that are received via email, fax, online.
* Generate new and repeat sales by providing product and technical information in a timely manner.
* Recommend alternate products based on cost, availability or specifications determinate of customer requirements.
* Present price, credit and terms in accordance with standard procedures and pricing per customer / distributor.
* Accurately process customer transactions.
* Increase sales and average order size by means of cross-selling, up-selling, and add-on sales and offering promotional sales items.
* Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
* Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
* Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
* Train new customer service / sales employees.
* Manage assigned distributor accounts.
* Other duties as assigned by management.

Other Responsibilities:
* Other duties as assigned by management

Skill Profile:
* Strong attention to detail.
* Proficiency in using personal computer, data entry terminal and other common office equipment and software.

Qualifications
* Education: High School diploma or equivalent
* License/Registrations/Certifications:
* Experience: At least 2 years' experience in internal or external customer service or customer service related administration

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As a condition of employment, qualified candidates must successfully complete a post-offer/pre-employment drug test.

#DNJAJE



VEVRAA Federal Contractor - priority referral of Protected Veterans requested. An Equal Opportunity Employer - Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity national origin, age, disability, status as a protected veteran, or other characteristics protected by law.