Employee Assistance Program Resource Specialist 10/31/2019

Partners HealthCare(PHS) Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree



As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

Were focused on a people-first culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.


Partners HealthCare is committed to providing innovative and high-quality patient care in a diverse, dynamic system and, engaged in and committed to, creating an inclusive work environment. We endeavor to create a workforce with different backgrounds to strengthen our commitment to serve our diverse population. The Employee Assistance Program (EAP) Resource Specialist is primarily responsible for researching, updating, organizing and disseminating community and treatment resource information. The Resource Specialist is responsible for managing the referral resources for employees in the EAP Provider database and for the ongoing development of the database. Other responsibilities include researching and contacting resources for clients as requested by EAP clinicians. This staff member educates staff about new resources. The EAP Resource Specialist works in collaboration with other EAP staff members and supports all EAP office locations, including providing administrative support and back-up coverage for the front desk at EAP offices as needed.


Researches information on community social, legal, financial, child care, eldercare, and disability, vocational/career, housing and other resources (within the Partners HealthCare community and in the community at large). Maintains electronic files of brochures, information packets and applications for all types of community resources.
Identifies therapists, programs or other resources for specific EAP clients, at the request of the assigned EAP clinicians.
Initiates and responds to childcare referral requests, researches childcare resources, and works with EAP Work-Life vendor and follows up on referrals.
Performs monthly Work-Life vendor reconciliation of childcare referrals.
Enters new resources into the EAP database. Maintains the database by correcting errors, updating, and expanding the types of information included. Ensures format consistency and high quality of data entry.
Researches information about mental health and substance use treatment providers. Meets and screens potential preferred providers.
Participates on the EAP Provider Committee that reviews the acceptance of providers into EAP preferred provider referral network. Enters provider information into EAP Provider Database.
Educates EAP staff about community resources. This involves primary responsibility for updating and publicizing information through a variety of formats including internal EAP email communications, shared information systems drive, resource lists, educational presentations to staff, memos, site visits and additional projects as determined by staff need.
Provide back-up assistance as necessary to the Mothers Corner Lactation Support Program, including registering and orienting people who need the room, ensuring that orientation packets are up to date, and correct information is available to users of the lactation rooms.
Serves as resource for EAP clinicians about Mass Health/MBHP/other state insurance plans.
Documents activity in EAP Database as required.
Other duties as assigned such as working on special projects that require administrative support.

Teaching and Education:
Teaches staff about changes, removals, and new additions in community resources that might benefit employee clients.
Consults to those referencing the database for specific client needs.
Assists in planning/implementing in-service presentations by and about community resources. Presents and communicates resources to EAP staff.

Collaborates with EAP staff and other staff throughout the organization as necessary.
Identifies specific resource needs and meets with community representatives and providers.

Organizational/Administrative Skills:
Takes responsibility for own administrative duties including accurate database documentation and reporting and project prioritization.
Attends and participates in EAP Provider Committee, other committees and staff meetings. May be responsible for scheduling committee meetings and taking minutes.

Professional Conduct:
Adheres to departmental and hospital standards, policies and procedures.
Promotes departmental and hospital public relations.

Professional Development:
Participates in supervision/consultation as appropriate to level of development/experience.
Responsible for own professional development.
Attends pertinent educational activities related to job and career goals. Bachelors Degree in Social Work or closely related field.
Experience in Human Services work with people in need of services.
Experience with data entry, Windows, Microsoft Word, Excel and PowerPoint.
Experience with researching and educating staff/clients about community resources and/or the resource needs of social work clients/ medical patients preferred.
Excellent organizational skills.
Excellent written and verbal communication skills. Ability to assess learning needs and coach those with different levels of systems experience helpful.
Demonstrated strong collaboration and customer service skills.
Flexibility, creativity, ability to manage change and interest in new challenges a plus.


Knowledge of community resources.
Advanced skills with computer technologies.
Excellent verbal and writing skills.
Ability to maintain professional working relationships with staff and with community agencies.
Ability to work collaboratively, as part of a team.
Flexibility, adaptability and willingness to work in multiple offices and locations
The EAP Resource Specialist may work in multiple EAP office locations.
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.