Equipment Service Technician - Richmond, VA 9/2/2020
JOB DESCRIPTIONAPPLY JOB OVERVIEW:
This position is responsible for fulfilling all aspects in the installation and service of all large equipment in the practitioners office with the focus on excellence in customer service.
Provides responsible repair and installation services to our customers in a courteous and professional manner.
Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
Maintains and manages proper levels of inventory in van.
Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
Completes all work orders in a timely manner.
The work order should be reviewed with the customer or a responsible staff member prior to departure.
This review should include the time in the office, work performed, parts replaced, and parts to be ordered.
All work orders should be closed daily and submitted for billing.
Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
Participates in other duties as assigned.
Excellent understanding of the job and highly proficient in a range of processes or procedures to complete a wide range of tasks. Apply acquired knowledge of procedures and external regulations.
Work on assignments that can be difficult and require judgment and initiative. Understand implications of work and make recommendations for solutions. Will be responsible for making independent procedural decisions.
Typically High School education, vocational training and/or on-the-job training. Bachelors degree preferred.
GENERAL SKILLS & COMPETENCIES:
Strong time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Customer service oriented and the ability to work with complex issues
Ability to plan and arrange activities
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Establish productive working relationships at multiple levels within the organization
SPECIFIC KNOWLEDGE & SKILLS:
Working knowledge of hydraulics, mechanical and electrical systems.
Basic computer skills.
Strong customer interpersonal skills.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status..