Field Service Associate- Chicago

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POST DATE 12/7/2019
END DATE 12/23/2019

C. R. Bard, Inc. Chicago, IL

Chicago, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED




Chicago, Illinois

Job Description Summary


About us

BD, a leading global medical technology company that makes and sells

medical devices, instrumented systems and reagents, is dedicated to

improving people s health throughout the world. BD is focused on

improving drug therapy, enhancing the quality and speed of diagnosing

infectious diseases, and advancing research and discovery of new drugs

and vaccines. The Company s capabilities are instrumental in combating

many of the world s most pressing diseases. Founded in 1897 and

headquartered in Franklin Lakes, New Jersey, BD employs more than

25,000 people in approximately 50 countries throughout the world. The

Company serves healthcare institutions, life science researchers,

clinical laboratories, industry and the general ********* is an Equal

Opportunity/Affirmative Action Employer

Job Description



* Responsible for providing on-site support to BD customers that

includes, but is not limited to: preventive maintenance, repairs,

installation and service of diagnostic instrumentation, holiday

and weekend on-site support, marketing, exhibitions, and clinical

trials support.

* Install and service instrumentation with minimum direct

supervision, as requested, by the Service Center in accordance

with current ISO (International Organization for Standardization)

and GMP (Good Manufacturing Practices) standards

* Provide follow-up service by calling customers who have recently

been provided service

* Ensure service was complete and satisfactory to the customers'


* Properly maintain car stock inventory, test equipment, tools, and

technical data

* Complete service documentation, as required, by the position

function or requested by System Support Engineering Manager in

accordance with current GMP requirements

* Display maturity and judgment in time management and expense


* Maintain expense levels within the established guidelines for

field service travel and sites visits

* Report quality control and other technical problems, in detail, to

the Service Center and System Support Engineering Manager

* Properly maintain and utilize company vehicle as outlined by

current corporate fleet policy.

* Interface effectively with other departments and managers to

resolve customer problems and issues.

* Perform other duties as assigned.

* Accountable for providing support to customers that meet BD

standards of superior quality service at all times. Accountable

for Company issued credit cards, travel advances, company vehicle,

trunk stock of spare, and repair parts. As a representative of BD,

promote and maintain good customer relations through high

standards of personal appearance, ethical behavior, maturity and

good judgment.


* High School Diploma/GED is required.

* Associate Degree in Electronics/Computers/Biomedical Engineering

is desired.

* Experience with medical devices and equipment,

PC/software/LIS/networking/database management knowledge is a


* A technical background is a plus.

* Must have effective communication and customer service skills

including technical writing and training.

* Must have effective interpersonal skills,

organization/prioritization and administrative skills.

* PC-based equipment and application software knowledge highly


* A technical degree or related certification is a plus.

* Must possess and maintain a valid state-issued driver's license

and meet BD's auto safety standards.

* Ability to travel 90% of the time - with 40% overnight travel

Primary Work Location


USA MD - Baltimore

Additional Locations


Work Shift