Field Service Technician Lead - South Korea 12/4/2019

Motorola Phoenix, AZ

Company
Motorola
Location
Phoenix, AZ
AJE Ref #
585677465
Job Classification
Full Time
Job Type
Regular
Company Ref #
R1952-Phoenix
Experience
Mid-Career (2 - 15 years)

JOB DESCRIPTION

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COMPANY OVERVIEW

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

DEPARTMENT OVERVIEW

KW77 Korea Federal Division Field Service Organization that supports Mission Critical and Emergency 911 systems throughout the Republic of Korea.

JOB DESCRIPTION

**THIS POSITION IS LOCATED IN SOUTH KOREA**

Field Service Manager is a working Dept. Manager responsible for subordinate technicians and the programming, maintenance, and repair of a country-wide ASTRO P25 IV&D system with full IA certification including Master site, Management site, remote RF sites, MC75000 dispatch sites, Subscriber products, MESH AP s, and ACE3600 Fire Alerting Systems. The System Technologist will interface with numerous US Military personnel as well as Local Nationals employed by the US Military. Country wide travel to equipment locations is required and in some cases hiking into a site is also required.

Repair, installation, implementation of Radio and Network communications systems for the US Military installation supported by this department.

Verifies the pre-sale / post-sale Bill of Materials (BOM) with the currently shipping BOM to ensure consistency, evaluates pre-sales BOM for technical accuracy and accounts for any customization, provides technical services hours to pre-sales / post sales for systems and ST tasks for both standard and custom solutions, conducts order management for drop-ship components to the P1 systems and is point of contact for all third party support relationships from the field. Provides "tier 3" support for technical issues in staging and the field for system technologist and staging resources.

ADDITIONAL INFORMATION:

IAT III/IATII, A+, Network+, and Security+ Certified. Complete understanding of IT networks, STP, MRP, VLAN and VPN s including but not limited to Cisco and Brocade Switches, Routers, and Servers utilizing Windows, Solaris, Redhat, and Linux operating systems. Complete knowledge of and ability to program and repair Motorola s RF product line including Portables, Mobiles, Control Stations, and Repeaters. Must possess strong interpersonal, presentation, and communications skills both orally and written. Completion of the following Motorola training:

Trunking Concepts and ASTRO Digital Systems

* CET Certification or completion of equivalent Military or Commercial trade school.

* Capable of Secret Security Clearance.

* Knowledge of Astro Radio Trunking systems and infrastructure to include MCC7500 Consoles.

* IAT II certification (requires at a minimum Sec+ and an OS)

* Practical knowledge of Layer 2 and Layer 3 Network architecture.

* Minimum of 3 Yr. posting to countryT

BASIC REQUIREMENTS

Associates and 3+ years experience or 5+ years experience as a technician, field/system specialist, engineer, IT or Networking

TRAVEL REQUIREMENTS

10-25%

RELOCATION PROVIDED

None

POSITION TYPE

Experienced

REFERRAL PAYMENT PLAN

Yes

EEO STATEMENT

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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