Field Services Analyst

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POST DATE 2/15/2020
END DATE 2/21/2020

NTT Data Inc Plano, TX

Location
Plano, TX
AJE Ref #
586791712
Job Classification
Full Time
Job Type
Regular
Company Ref #
631374700A0
Experience
Mid-Career (2 - 15 years)

JOB DESCRIPTION

Req ID: 87454



At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.



NTT DATA Services currently seeks a Field Services Analyst to join our team in Plano, Texas (US-TX), United States (US).





This individual will be responsible for the following:

* Receives and controls onsite inventory.

* Performs basic configuration of desktop / notebook equipment following basic instructions.

* Coordinates with Field Service Team for moving and setting up End User equipment.

* Basic installation and maintenance of technical products.

* Follows predefined procedures and tasks in everyday activities.

* Work is regularly reviewed by a more senior-level technical specialist.

* Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.

* Installs, maintains and optimizes desktop /notebook configurations at customer sites.

* Diagnoses and resolves product performance problems.

* Performs maintenance and repair services.

* Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.

* Instructs customers in the operation and maintenance of the system.



Basic Qualifications:

* Minimum of 2 years of desktop support, technical support, and end-user support.

* Minimum of 2 years customer service experience

* Minimum of 2 years of Windows Operating Systems environment

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This individual will be responsible for the following:nn

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* Receives and controls onsite inventory.n
* Performs basic configuration of desktop / notebook equipment u2013 following basic instructions.n
* Coordinates with Field Service Team for moving and setting up End User equipment.n
* Basic installation and maintenance of technical products.n
* Follows predefined procedures and tasks in everyday activities.n
* Work is regularly reviewed by a more senior-level technical specialist.n
* Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.n
* Installs, maintains and optimizes desktop /notebook configurations at customer sites.n
* Diagnoses and resolves product performance problems.n
* Performs maintenance and repair services.n
* Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.n
* Instructs customers in the operation and maintenance of the system.nnn

Basic Qualifications:nn

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* Minimum of 2 years of desktop support, technical support, and end-user support.n
* Minimum of 2 years customer service experiencen
* Minimum of 2 years of Windows Operating Systems environmentnn', null, 'extListingLayout');



#HCLSMC



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.



About NTT DATA Services



NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.



NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.



NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.