Guest Services Manager

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POST DATE 1/24/2020
END DATE 2/14/2020

Omni Hotels & Resorts Dallas, TX

Dallas, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)



To work closely with operations to ensure maximum operating efficiency for transporation/door and bell needs.


* Ensures that shift personnel are properly assigned at all times.

* Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times.

* Reports all observed hotel property deficiencies and safety hazards.

* Handle all training with associates to ensure Omni Standards.

* Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.

* Handle guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

* Be very familiar with the hotel computer system for training maintenance and trouble shooting.


* Minimum 1 year management experience in similar 4-Diamond hotel environment, required.

* Individual must be able to work in fast pace environment and multitask.

* Proven effective leader and ability to delegate.

* Able to train, develop and lead a team to success.

* Must possess excellent written and verbal communication skills as well as organizational skills.

* Must be able to work a flexible schedule to include weekends and holidays...

Omni Hotels & Resorts is an equal opportunity employer.